Charity Retail Assistant

JobStart Scheme; Ballymoney, Ballymena, Coleraine; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charity organization in Northern Ireland is looking for a Charity Retail Assistant. This role involves working in a busy shop environment, handling cash, sorting donations, and ensuring a clean and welcoming space for customers. The ideal candidate will have good communication skills, a willingness to learn, and an interest in retail and charity work. The position offers up to 25 hours per week with flexible hours available, making it suitable for those on working age benefits.

Qualifications

• Able to speak clearly with customers, donors, staff and volunteers.
• Willing to learn how to use the till and follow shop procedures.
• Able to follow instructions and work as part of a team.

Responsibilities

• Operate the till and handle cash and card payments accurately.
• Sort donations and create attractive displays to maximize sales.
• Maintain a clean and safe shop environment.
• Receive and sort donated items for pricing and display.
• Follow security routines and report suspicious activity.

Skills

Communication skills

Teamwork

Interest in charity retail

Customer service experience

Job description

THE EMPLOYER IS: COMPASS ADVOCACY NETWORKLocation: Coleraine (BT52 1LB), Ballymoney (BT53 6AN) and Ballymena (BT43 6EE). Available at each location.The Charity Retail Assistant helps with till work, stock processing and maintaining a clean, tidy and attractive shop so customers have a positive experience and the charity can maximise income. The post holder will learn key retail routines including donation intake, basic security and loss prevention practices, and safe working in a busy shop environment.

Responsibilities

• Sales and cash handling: Learn to operate the till, handle cash and card payments accurately, follow pricing, and issue receipts in line with charity procedures.
• Stock processing and merchandising: Sort donations, price items, steam or prepare goods, and create attractive, well organised displays to maximise sales.
• Health, safety and housekeeping: Use safe lifting techniques, keep walkways tidy, manage waste and recycling, and maintain a clean, safe, welcoming shop environment.
• Donation intake and stock preparation: Receive, log and sort donated items, carry out basic quality and safety checks, wipe or steam goods, and prepare them for pricing and display.
• Shop security and loss prevention: Follow opening and closing routines, monitor fitting rooms and high value items, tag or secure stock where required, and report breakages, suspicious activity or discrepancies in line with charity procedure.

Skills and Qualifications

• Communication skills, able to speak clearly with customers, donors, staff and volunteers.
• Willing to learn how to use the till, follow cash handling and shop procedures, and ask for help when unsure.
• Able to follow instructions, work as part of a team and help keep the shop clean, safe and well presented.
• Interest in charity retail, fashion, recycling or re use, and in supporting a learning disability charity.
• Some experience of customer service, handling money, or working/volunteering in a shop or similar environment.

Further Information

The Employer is: COMPASS ADVOCACY NETWORKJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1753897 Job Sector Retailing, Wholesaling and Purchasing Area All of Northern Ireland Location Coleraine, Ballymoney and Ballymena Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 3 Contract Type Temporary Weekly hours 25 Published date 12/01/2026 Closing date 20/02/2026 Worktime 9:30am to 2:30pm

Area: All of Northern Ireland
Closing date: 16 Jan 2026