Charity ECO Advisor

1st Select; Morley; Hybrid; GBP 25,000; Full time

Job summary

A local recruitment agency is seeking two ECO Advisors to engage with households on retrofit programmes. This role involves community outreach, relationship building with local partners, and delivering information events. Advisors will support residents through the retrofit schemes and handle necessary administrative tasks. Some remote work is possible, but regular attendance at office meetings is required. Ideal candidates will have strong communication skills and experience in community/event planning.

Qualifications

• Experience in community engagement and outreach.
• Ability to deliver informative events effectively.
• Strong organisational and administrative skills.

Responsibilities

• Deliver community events and outreach.
• Support local campaign planning and marketing.
• Build relationships with community organisations.
• Ensure consistent project delivery.
• Refer households for energy advice.
• Provide customer service and communication.
• Complete administrative tasks accurately.
• Manage workload with minimal supervision.

Skills

Excellent customer service

Effective communication

Knowledge of retrofit options

Relationship building

Job description

JOB TITLE: ECO Advisor

REPORTS TO: Retrofit Manager

LOCATION: Various locations across the region

SALARY: 25,000 per annum

CONTRACT: Fixed term until October 2026, with potential to extend

Role Overview

We are recruiting two Retrofit Advisors to support household engagement in home retrofit programmes. The role involves raising awareness, delivering community outreach, and supporting residents through retrofit schemes. Some home working is possible, but regular attendance at team meetings in the central office is required.

Advisors will work closely with local partners to promote schemes, organise information events and help ensure smooth communication between residents, project teams, and assessors. Those experiencing fuel poverty will be referred to internal energy advice services.

Key Responsibilities

• Deliver community events and outreach to explain retrofit options and available support.

• Support local partners with campaign planning and marketing materials.

• Build relationships with community organisations and local networks.

• Work as part of a wider retrofit team to ensure consistent project delivery.

• Refer eligible households for additional fuel and energy advice.

• Maintain knowledge of domestic heating, insulation and compliance requirements.

• Provide excellent customer service and effective communication with residents.

• Complete administrative tasks, data entry and paperwork accurately.

• Manage workload, diary and targets with minimal supervision.

• Represent the organisation professionally at meetings and events.

• Follow all organisational policies including Health & Safety, Safeguarding and GDPR.

• Undertake any other reasonable duties as required.

Some evening or weekend work may be required.