Charitable Services Administrator

Newlife the Charity for Disabled Children; Cannock; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charitable organization is seeking a Charitable Services Administrator to provide vital administrative support. The role includes managing communications, maintaining records, and processing invoices. Candidates should have GCSEs in relevant subjects and prior experience in an administrative position within health or social care. Strong communication skills and a problem-solving mindset are essential. This position will contribute significantly to improving the lives of children and their families.

Qualifications

• Experienced in administrative roles, ideally within health/social care.
• Familiarity with information databases and confidentiality principles.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Answer and manage incoming calls and emails.
• Maintain accurate records of communications.
• Process invoices and raise purchase orders.

Skills

Prioritisation

Communication

Record-keeping

IT skills (Excel, Word)

Problem-solving

Education

GCSEs in Maths, English, and IT at Grade C or above

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Job description

Job Advert


JOB TITLE: CHARITABLE SERVICES ADMINISTRATOR

Reports To: Child and Family Support Manager
Division: Charity
Team: Child and Family Support Team
Location: Cannock

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ROLE PURPOSE

The Charitable Services Administrator provides efficient and professional administrative support to the Equipment and Nurse
Service teams within Newlife. This role ensures timely communication with families, professionals, and suppliers, contributing to
the smooth and effective delivery of services. Key responsibilities include managing communications, maintaining accurate records,
processing invoices and purchase orders, and supporting the wider administrative needs of the team. Through high-quality support,
the role directly contributes to improving the lives of children and their families.

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KEY RESPONSIBILITIES

* Professionally answer and manage incoming telephone calls and emails.

* Promptly direct enquiries and messages to the appropriate team members.

* Handle callback and email requests and follow up where required.

* Maintain accurate records of communications and actions.

* Provide general administrative support across the service.

* Process and log invoices in a timely manner.

* Raise purchase orders (POs) accurately and efficiently.

Note: The above list outlines the key accountabilities of the role but is not exhaustive.

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TEAM MEMBER REQUIREMENTS

QUALIFICATIONS & TRAINING

* GCSEs (or equivalent) in Maths, English, and Information Technology at Grade C or above.

KNOWLEDGE & EXPERIENCE

* Prior experience in an administrative role, ideally within a health or social care environment.

* Familiarity with information databases, preferably Microsoft Access.

* Strong understanding of confidentiality principles and GDPR compliance.

SKILLS

* Ability to prioritise workload and work effectively in a fast-paced environment.

* Strong verbal and written communication skills, delivered with confidence and sensitivity.

* Skilled in managing expectations of families and professionals.

* High level of accuracy and attention to detail.

* Excellent record-keeping and IT skills, including proficiency in Microsoft Word and Excel.

* Problem-solving mindset with the ability to troubleshoot and overcome barriers.

ATTRIBUTES

* Resilient and adaptable to change.

* Flexible, methodical, and professional in approach.

* Constructive problem-solver with a positive attitude.

* Self-motivated and highly organised.

* Compassionate and collaborative team player.