Charge Point Operations Advisor

TieTalent; Ipswich; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Charge Point Operations Advisor, where you'll manage customers' EV charging networks and ensure top-tier service. With a focus on renewable energy, this role offers a chance to make a real impact in a rapidly growing industry, backed by a supportive team and attractive benefits.

Benefits

Discretionary bonus

Private Healthcare

Personal accident cover

Group personal pension plan

25 days holiday plus bank holidays

Reimbursement of professional body membership

Qualifications

• Previous experience in a customer-oriented environment.
• Knowledge of electricity and/or EV charging industry.
• Ability to exceed customer expectations with a proactive approach.

Responsibilities

• Monitor and maintain customers' EV charging stations.
• Organize engineer visits for unresolved faults.
• Respond to customer queries within 24 hours.

Skills

Customer orientation

Communication skills

Problem-solving skills

Job description

Charge Point Operations Advisor
12 month FTC
Ipswich/hybrid (3 days per week in the office)
£23,000 - £25,000

CLOSING DATE– 17th June 2025

Who we are:

We’re not just talking about making adifference, we’re making it happen. We generate dispatchable, renewable powerand create stable energy in an uncertain world. Building on our proud heritage,we have ambition to become the global leader in sustainable biomass and carbonremovals.

You’ll be joining our teams ofpractical doers, future thinkers and business champions. We’re enabling a zerocarbon, lower cost energy future for all, and working hard to decarbonise theplanet for generations to come.

About the role:

As part of the Energy Services Team, theCharle Point Operations Advisor will;
- Monitorand maintain customers’ EV charging station network, includingidentifying, managing and resolving faults, and offboarding chargestations2
- Organiseengineer visits to any faults that cannot be resolved remotely whilstkeeping the customer informed of progress
- Managea variety of different contracts with a clear understanding of thedifferences and how to process each account effectively
- Respondto customer queries within 24 hours of receipt and manage customerrequirements and expectations with all queries being resolved in a timelyand professional manner
- Establisheffective working partnerships with other departments and colleagues tomaximise operational performance; challenging the status-quo whennecessary

Who we’re looking for:

To be successful in this role you’llideally have…
- Previousexperience working in a customer orientated environment
- Knowledgeof the Electricity and/or electric vehicle charging industry and theregulatory requirements
- Theability to take ownership and challenge where appropriate with a ‘onetouch’ pro-active approach working to exceed customer expectations
- Excellentwritten and verbal communication skills with a calm and confidenttelephone manner

Rewards and benefits:

As you help us to shape the future,we’ve shaped our rewards and benefits to help you thrive andsupport
your lifestyle. If successful in thisrole you’ll get:
- Adiscretionary bonus depending on company performance
- PrivateHealthcare with Vitality
- SAYE(Sharesave): discretionary scheme from time to time
- Personalaccident cover
- Grouppersonal pension plan where we’ll pay up to 10%
- Holiday25 days plus bank holidays
- Reimbursementof the cost of your annual membership of one relevant and appropriateprofessional body

We’re committed to making a tangibleimpact on the climate challenge we all face. Drax is where your individualpurpose can work alongside your career drive. We work as part of a team thatshares a passion for doing what’s right for the future. With Drax you can shapeyour career and a future for generations to come.

Together, we make it happen.

At Drax, we’re committed to fosteringan environment where everyone feels valued and respected, regardless of theirrole. To make this a reality, we actively work to better represent thecommunities we operate in, foster inclusion, and establish fair processes.Through these actions, we build the trust needed for all colleagues at Drax tocontribute their perspectives and talents, no matter their background. Find outmore about our approach here.

Talk to us about flexibleworking!

How to apply:

Think this role’s for you? Click the‘apply now’ button to begin your Drax journey.
If you want to find out more aboutDrax, check out our LinkedIn page to see our latest news.
We understand that you may have someadditional questions about the role. If you’d like to have a confidential chatto discuss the role in more detail, please email [e-mail]

We reserve the right to close rolesearly when the particular role and / or location has had sufficientapplications.