Chapel Door Attendant – Grade C

Plymouth City Council; Plymouth; On-site; Full time

Job summary

Plymouth City Council is seeking a Funeral Duties role at Weston Mill Cemetery & Crematorium. This position requires excellent customer service skills and the ability to work sensitively in a ceremonial environment. The successful candidate will assist in providing a high-quality experience for families and mourners, handling duties such as ushering and maintaining facilities during services.

Qualifications

• GCSEs in English and Maths or equivalent in literacy and numeracy required.
• Customer service knowledge essential.

Responsibilities

• Provide front of house funeral duties, including ushering mourners and managing chapel traffic.
• Assist the public and funeral directors with enquiries.
• Maintain chapel and other areas for safety and comfort.

Skills

Verbal communication skills

Judgement skills

Customer care skills

Team working skills

Time management skills

Education

2 GCSEs Grades A*–C in English and Maths or equivalent

Job description

Job Category: Commercial

Location: Weston Mill Cemetery & Crematorium, Plymouth City Council

Hours Per Week: 37.00

Start Date: Immediate start

Start Time: 09:00

End Time: 17:30

Salary: £12.18

Job Description:

The role holder will provide ceremonial front of house funeral duties of high quality, customer-focused, flexible, and detail-oriented. Responsibilities include Chapel Door attendant duties, attending interments, scatterings, and linked services.

Role outcomes:

1. Ceremonial duties such as receiving the funeral cortege, family, and mourners, and ushering them into the chapel, including traffic management. (50%)
2. Assisting members of the public, funeral directors, clergy, celebrants, and contractors with enquiries and activities. (30%)
3. Ensuring sites and buildings are open and available during operating hours. (5%)
4. Regularly checking audio-visual equipment throughout the day. (5%)
5. Maintaining the chapel, waiting room, toilets, and Book of Remembrance Rooms to ensure safety and comfort for mourners and visitors. (5%)
6. Displaying floral tributes in the flower viewing area throughout the day. (5%)

Essential qualifications/knowledge:

• Either 2 GCSEs Grades A*–C (9-4) in English and Maths or equivalent in literacy and numeracy.
• Customer service knowledge.

Essential experience:

• Experience working in a sensitive and compassionate service environment.
• Experience providing information and signposting customers professionally and sensitively.
• Experience delivering excellent customer service.

Essential skills:

• Verbal communication skills for exchanging information and responding tactfully to enquiries and complaints.
• Judgement skills for identifying simple solutions.
• Customer care skills for delivering excellent service.
• Team working skills for collaborative service delivery.
• Time management skills for prioritising and punctuality.