Channel Sales Engineer (Position located in Leeds, United Kingdom)

KnowBe4; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company-wide bonuses

Employee referral bonuses

Tuition reimbursement

Certification completion bonuses

Job summary

KnowBe4 is seeking a Channel Sales Engineer responsible for providing pre-sales technical support to partners and clients. In this role, you will help identify customer requirements and position KnowBe4 products accordingly, while maintaining relationships with partners.

The ideal candidate will have a technical degree, 2 years of experience in technical sales, and strong communication skills. Join us for a rewarding position in a modern, high-tech work environment.

Qualifications

• 2 years of technical sales or sales engineering experience required.
• Experience with Gmail, Google Docs, and MS Office necessary.
• Proven ability to demonstrate technical troubleshooting and analysis.

Responsibilities

• Provide pre-sales technical support to prospective partners/clients.
• Gather details to define technical issues or customer requirements.
• Create awareness for KnowBe4 products within reseller interests.

Skills

Technical sales experience

Excellent communication skills

Technical troubleshooting

Gmail and Google Docs

MS Office (Word and Excel)

Time management and organization

Teamwork skills

Education

2 year degree or technical degree

Job description

The Channel Sales Engineer is a vital member of the Channel Sales team having primary responsibility for providing pre‑sales technical support to prospective partners/clients for all KnowBe4 products as well as partners’ prospective customers. The position will help identify key customer requirements and position KnowBe4 products to meet those applicable requirements. The position will also educate current partners on KnowBe4 products to enable them in supporting their clients. In addition, this position will collaborate directly with other business units such as technical support to address complex technical issues.

Responsibilities

• Communicate directly with prospective partners to gather details to fully define technical issues or customer requirements
• Communicate with partners and their prospects to facilitate the sale of KnowBe4 products with a high focus on maintaining strong and collaborative partner relationships.
• Help to create brand awareness for KnowBe4 products in the context of Reseller interests.
• Establish relationships with partners, prospects and existing clients in support of Partner Program objectives while engaging and leveraging corporate resources, abilities, budgets and personnel as appropriate.
• Address technical issues that are impeding the closing of sales opportunities.
• Work alongside Channel Account Managers to implement and manage technical proof‑of‑values (POVs) for prospective partners/clients.
• Act as primary technical contact for prospective partners/clients.
• Educate current partners on KnowBe4 products, with emphasis on tech enablement.
• Investigate and document technical issues and communicate findings to development team or clients as required.
• Create, maintain, and facilitate use of test environments for qualified partners.
• Assist Channel Account Managers in leveraging all available Sales Engineering resources according to policy and procedure.

Minimum Qualifications

• 2 year degree or technical degree preferred
• 2 years of technical sales or sales engineering experience required.
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Highly organized and result‑oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Benefits

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses—all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request‑accommodation.