Channel Relationship Manager CRM, EDSP & AMZL (Last Mile) - Mumbai

Amazon; Mansfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

Amazon seeks a Channel Relationship Manager for its Transportation team, responsible for leading operations improvement initiatives. The ideal candidate will leverage their 3+ years of experience in performance management and possess strong analytical skills. This role requires flexibility and offers the opportunity to shape effective processes in a dynamic work environment.

Qualifications

• 3+ years of employee and performance management experience.
• Flexibility to work various shifts, including weekends and holidays.
• 1+ years of experience in performance metrics, process improvement, or lean techniques.

Responsibilities

• Understanding business issues and challenges in Transportation operations.
• Developing standard operating procedures.
• Setting and meeting operational goals, strategic planning, and forecasting.

Skills

Employee Management

Performance Metrics

Process Improvement

Analytical Skills

Education

Bachelor’s degree or equivalent

Job description

Channel Relationship Manager CRM, EDSP & AMZL (Last Mile) - Mumbai

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994, Amazon launched online operations in 1995. Starting as an online bookstore, Amazon diversified into various product categories including electronics, apparel, furniture, and more. The company operates websites in multiple countries including Canada, the UK, Germany, France, Italy, Japan, and China. Amazon's product offerings encompass Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa, Audible, and others.

We offer great opportunities for experienced leaders interested in Operations Management. Our roles are designed to accelerate leadership growth through challenging field experiences in our Fulfillment Centers, Supply Chain, and Transportation teams.

Role and Responsibilities

We seek experienced candidates to lead our Transportation team. Responsibilities include:

• Understanding business issues and challenges in Transportation operations; identifying strengths and weaknesses; suggesting improvements
• Mapping business requirements, analyzing workflows, designing solutions, and preparing functional specifications
• Developing performance metrics, reporting, forecasting, budgeting, and analysis to improve Customer Experience
• Applying industry best practices to solve business problems
• Designing and implementing enterprise-wide programs for performance and cycle time improvements

Additional responsibilities:

• Developing standard operating procedures
• Setting and meeting operational goals, strategic planning, and forecasting
• Leading teams of analysts, program managers, or area managers
• Driving process improvements

Desired Skills and Experience

• 3+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon experience
• Flexibility to work various shifts, including weekends and holidays
• 1+ years of experience in performance metrics, process improvement, or lean techniques

Amazon's inclusive culture empowers employees to deliver excellent results. For workplace accommodations during the application process, please visit Amazon Accommodations. If your region isn't listed, contact your Recruiting Partner.