Channel Optimisation Manager

Sky; Isleworth; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry leader in customer experience is seeking a Channel Optimisation Manager who thrives in collaborative environments. This pivotal role involves analyzing performance trends, optimizing customer interactions, and making strategic recommendations that shape the future of the company. With a focus on data-driven insights, you'll work across multiple teams to ensure informed decision-making. This innovative firm offers a hybrid working model, allowing flexibility and a vibrant office culture. If you're passionate about driving customer experience and enjoy tackling challenges head-on, this opportunity is perfect for you.

Benefits

Private healthcare

Generous pension package

Discounted mobile and broadband

Exclusive Sky VIP rewards

Subsidised gym

Cinema on campus

Beauty salon on campus

Free shuttle buses

Bike shelters and showers

Subsidised restaurants and cafes

Qualifications

• Strong analytical and problem-solving skills with a results-driven mentality.
• Excellent communication skills for presenting findings to senior members.

Responsibilities

• Deliver value analysis on performance trends and optimize customer touchpoints.
• Provide insights and recommendations to inform future channel strategy.

Skills

Analytical Skills

Collaboration

Communication Skills

Problem Solving

Numeracy

Adaptability

Tools

Excel

PowerPoint

Job description

Sky is renowned as an industry leader in Customer Experience. The Channel Optimisation team are responsible for tracking, communicating, and providing insights on current Route to Market performance across Sky’s full product portfolio. Assessing performance against business expectations and customer experience with insight output and recommendations directly helping Sky shape its future channel strategy and how we improve customer experience.

The Channel Optimisation Manager will be a self-starter and a strong collaborator, with alignment required across Route to Market, Trading, Commercial, Customer Service group and Finance teams to ensure the Sky leadership team makes informed and timely decisions.

What you'll do:

• Deliver value analysis on the latest performance trends, building and utilising existing tools that provide insights on RTM performance across full Sky portfolio.
• Produce insights into how our channels are effectively optimising existing customer touchpoints to increase product penetration in the household.
• Assess whether Route to Market led initiatives are in the best interest of Sky and for the customer, build insights that will form recommendations on how we can optimise, informing future strategy.
• Own the message – Be the voice of Route to Market performance within Sky.

What you'll bring:

• Brilliant collaborator, able to work across a matrix organisation with the product owners, Trading teams, Customer Service group and finance to ensure the Sky leadership team makes informed and timely decisions.
• Self-starter able to identify trends, issues and challenges – a real get up and go attitude to tackle issues head on and who responds positively to change and/or ambiguity.
• Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior team members.
• Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG.
• Credible and able to present work up to Lead and Head of Trading Performance, with excellent presentation skills (written and verbal).
• Problem Solver with very strong analytical skills with the ability to comfortably work with incomplete information.
• Tireless and results driven mentality, able to continually critique and optimise performance with a positive mind-set.
• Strong Excel skills and experience of analytical modelling.
• End to End understanding – able to work across silos to ensure we have a clear view of what is happening in the business across all areas within Trading.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place!
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Access a wide range of exclusive Sky VIP rewards and experiences!

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base: Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.