Channel Optimisation & Communications Manager

Seetec; United Kingdom; Remote; GBP 38,000 - 45,000; Full time

Job summary

A community-focused organization is seeking a Channel Optimisation and Communications Manager, responsible for leading multi-channel communications and ensuring targeted content delivery. Candidates should have 3-5 years of relevant experience and strong analytical skills. The role offers a competitive salary of £38,000 to £45,000 and includes excellent benefits such as annual leave and a healthcare cash plan. The position is primarily remote with the requirement for travel across the UK.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Salary Review

Refer A Friend Scheme

Access to BenefitHub for discounts

Qualifications

• 3-5 years’ experience in multi-channel communications or similar.
• Proven ownership of channel governance and optimization using analytics.
• Experience managing creative and digital teams.

Responsibilities

• Translate the Director’s strategy into multi-channel plans.
• Own the channel governance framework.
• Produce regular performance reports.

Skills

Multi-channel communications

Digital/content operations

Analytical skills

Editorial/writing skills

Job description

We’re seeking a skilled Channel Optimisation and Communications Manager to lead the daily operations of our multi-channel communications and content strategy.

In this pivotal role, you’ll oversee planning, governance, and optimisation across key channels to ensure targeted content delivery with measurable outcomes. Aligned with the Director’s strategic vision, you will convert high-level objectives into actionable plans, manage digital and creative functions, uphold brand integrity and accessibility standards, and foster continuous improvement through data-driven insights and analytics.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £38,000 to £45,000 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Location: Remote working with some travel across UK & Ireland when required

Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

Closing Date: 17 October 2025

Interested? There’s an easy to apply route below to upload your CV! Please apply with a supporting cover letter that outlines how your skills and experience meet the requirements of the role. If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Key Responsibilities

• Translate the Director’s strategy into annual and quarterly multi-channel plans.
• Own the channel governance framework.
• Maintain a robust content/communications roadmap and editorial calendar.
• Run the end-to-end content process across visual, written, audio and video assets.
• Apply strong editorial judgment to ensure clarity, consistency, inclusivity and impact.
• Set and track channel KPI’s and dashboards.
• Produce regular performance reports.
• Coordinate with colleagues to align communications to customer journeys and commercial/contract priorities.
• Own workflows and traffic management via the project board ensuring on-time, on-brand, on-brief delivery.
• Manage day-to-day spend.
• Uphold accessibility, safeguarding, data protection and brand compliance across all outputs.
• Manage crisis and incident response protocols for channels in partnership with the Director and relevant leads.

Skills and Experience

• 3-5 years’ experience in multi-channel communications, digital/content operations or similar.
• Proven ownership of channel plans, governance and optimization using analytics.
• Experience managing creative and digital teams and coordinating complex workflows.
• Strong editorial/writing skills and familiarity with accessibility standards.
• Sector experience in public services, education, employability or regulated environments is desirable.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.