Change & Release Manager (SC Cleared) Multiple hires sought

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent technology provider is seeking a Change & Release Manager for their ITIL services team in Stevenage. The role involves ITIL support, change control, and incident management. A solid understanding of ITIL methodologies and strong communication skills are essential. Applicants should be ready to participate in an on-call rota. This position offers a competitive package in a collaborative environment.

Benefits

Competitive salary

On-call payments

Bonuses for public holidays

Qualifications

• Strong communication, decision making, proactive, and stakeholder engagement skills.
• A solid understanding of ITIL methodologies.
• Ability to work independently and as part of a collaborative team.

Responsibilities

• Provide support as an ITIL generalist, interfacing into customers’ ITIL teams.
• Provide change control support ensuring governance and compliance.
• Contribute to problem management by identifying trends and supporting resolution planning.
• Participate in an on-call rota with the team for incident management.
• Collaborate with internal teams and external suppliers.
• Maintain accurate documentation and contribute to continuous improvement initiatives.
• Support release management.

Skills

Strong communication skills

Decision making

Stakeholder engagement

Understanding of ITIL methodologies

Job description

Overview

Change & Release Manager (SC Cleared) – Multiple hires sought

Location: UK - Cust. Site ENG | Job-ID: 215376 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Change & Release Specialist

(x4 sought)

Location: Stevenage Area (UK) initially full-time on-site

Package: Competitive basic salary + on-call & occasional overtime

Additional comments: Due to the client, we are ideally seeking applicants with Security Clearance

The Computacenter ITIL service will support the customeror ITIL processes to enable the customer to deliver their ITIL services, such as problem and change management. The ITIL team works with the customer and a typical day could involve attending customer-led ITIL meetings, for example a problem review or change board, and collaborating with stakeholders to follow the customerrom ITIL procedures to maintain compliance of them.

Youll be supporting ITIL services and process for asset, change, release, incident and problem management based at a customer site in Stevenage

What you’ll do

• Provide support as an ITIL generalist, interfacing into our customers ITIL teams.
• Provide change control support ensuring governance and compliance with our customer’s process.
• Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning.
• Participate in an on-call rota with the team, to assist with incident management if needed. (nb: Actual callouts would be rare, and this responsibility would include an additional standby payment with bonuses for public holidays.)
• Collaborate with internal teams and external suppliers.
• Maintain accurate documentation and contribute to continuous improvement initiatives.
• Support release management.

What you’ll need

• Strong communication, decision making, pro-active and stakeholder engagement skills.
• A solid understanding of ITIL methodologies.
• Ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required.
• We recognise that the ideal candidate may not possess every skill listed in this job description. However, we are committed to providing support, and were looking for someone who is eager to ask questions, learn, and grow into the role.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our values and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!