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A leading company in Kingston upon Hull is seeking a motivated Project Delivery Manager to lead multiple projects, drive continuous improvements, and engage effectively with stakeholders. The successful candidate will need extensive project management experience, particularly in customer service environments. This role demands excellent leadership qualities and the ability to work in a dynamic setting, ensuring that all projects meet quality standards and timelines.
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Ideal Heating
kingston upon hull, east yorkshire, United Kingdom
Other
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Yes
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5
31.05.2025
15.07.2025
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Aquilo recruitment are excited to be partnering with Ideal heating to recruit a project delivery manager to lead from the front and drive forward with projects and continuous improvement across the service centre side of the business. The role would suit an individual who thrives on making a difference and driving change, salesforce experience would be an advantage.
Position Overview:
We are seeking a highly motivated and dynamic Project Delivery Manager to join our service centre operations team. The successful candidate will play a key role in driving improvements across various operational functions, while ensuring seamless project delivery and change management. You will be an agent for change, influencing and collaborating with stakeholders across diverse functions to achieve operational excellence.
This role will be an enabling role, driving forward projects and change. It will have direct responsibility for training, data, contracts and compliance. There will also be links with Digital Services and Sales. The ideal candidate will have a background in a service driven organisation.
As a Project Delivery Manager, you will be responsible for managing multiple projects simultaneously, ensuring they are delivered on time, within scope, and to the highest quality standards. You will also work closely with other functional leads to champion process improvements, driving the culture of continuous improvement, and promote innovation within the service centre environment and the evolution of AI tools within the operation.
The successful job holder will be able to bring energy and drive to improvement ideas and projects. They will be involved in creating core scripts and supporting the creation and delivery of a development programme to upskill representatives to deal with more complex calls.
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