Change Portfolio Manager

Aviva plc; Norwich; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private Medical Benefit

Product Discounts

Matching Share Plan

Save As You Earn

Flexible benefits

Volunteer days

Totally wellbeing support

Pension scheme

Job summary

Aviva plc in Norwich is seeking a Change Portfolio Manager to coordinate and deliver technology change across Finance SaaS systems. You will work with Finance, IT and service providers to assess impact, prioritise demand, and oversee planning and delivery of enhancements that meet business needs.

The role partners with an offshore Service Desk to ensure a high-quality support service while driving continuous improvement.

Qualifications

• Experience delivering technology change initiatives within a change portfolio.
• Ability to assess, prioritise and align change requests with business objectives.
• Strong stakeholder management across Finance, IT and third-party teams.

Responsibilities

• Coordinate impact assessments and prioritise change demand across Finance SaaS systems.
• Oversee planning and delivery of enhancements to meet user and business needs.
• Ensure high-quality support service while driving continuous improvement with offshore teams.

Skills

IT Change Delivery

Portfolio & Demand Management

Stakeholder Management

Problem Solving & Improvement

Communication & Leadership

Tools

Jira

Planview

Job description

Change Portfolio Manager

Location: Norwich with 50% office attendance

Starting salary: c. £50,000 dependent on skills and experience

A bit about the job:

This is a great job for someone who has experience delivering and coordinating technology change within a complex business environment and enjoys working closely with Finance and IT stakeholders. This role is ideal for someone who can balance competing priorities, influence decision-making and ensure that change initiatives deliver value while maintaining business continuity.

As a Change Portfolio Manager, you will play a key role in supporting Finance teams as they request and deliver changes across critical Finance SaaS systems. Working closely with Finance stakeholders, IT teams and service providers, you will coordinate impact assessments, prioritise change demand, and oversee the planning and delivery of enhancements that meet user and business needs.

You'll help shape and manage the Finance IT Portfolio Management Service, ensuring technology change is effectively prioritised and aligned to business objectives. Working alongside an offshore Service Desk function, you will help ensure a high-quality support service is maintained while driving continuous improvement across Finance systems, processes and ways of working.

This role requires strong stakeholder management skills, the ability to influence across a broad range of teams and a proactive approach to ensuring successful change outcomes.

Skills and experience we're looking for:

• IT Change Delivery Expertise - Proven experience delivering technology change initiatives and managing competing priorities within a change portfolio. Knowledge of Jira and Planview is desirable.
• Portfolio & Demand Management - Experience assessing, prioritising, and managing a pipeline of change requests to ensure alignment with business objectives and user needs.
• Relationship Management & Influencing Skills - Strong stakeholder management capabilities with the confidence to engage, negotiate, and influence effectively across Finance, IT, and third-party teams.
• Proactive Problem Solving & Continuous Improvement - Ability to identify risks and opportunities, challenge existing processes, and drive service and process improvements.
• Excellent Communication & Collaborative Leadership - A clear and confident communicator who can build strong partnerships, foster collaboration, and maintain a high level of attention to detail.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary c. £50,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity 10% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here