Change Of Tenancy Manager

Yu Energy; Leicester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading energy company is seeking a Change Of Tenancy Manager to lead the efficient processing of customer requests. This role involves strategic oversight, team leadership, and stakeholder engagement, ensuring a positive customer experience while managing team productivity. The ideal candidate is a motivated leader with experience in commercial sectors, strong attention to detail, and excellent relationship-building skills.

Benefits

24 days annual leave plus bank holidays

Option to buy up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary reviews

Learning and development opportunities

Enhanced parental leave policies

Recognition awards and additional leave for special occasions

Referral bonuses

Sick pay, modern facilities, and comprehensive insurance coverage

Qualifications

• Experience in leadership roles within Commercial, Credit/Debt, or Sales sectors.
• Strong attention to detail and multi-tasking abilities.
• Confident leader capable of building motivating relationships.

Responsibilities

• Lead the daily operations of the COT Advisor team.
• Collaborate with the commercial team to refine and implement the COT Strategy.
• Ensure a high-quality customer joining and leaving experience.

Skills

Leadership

Stakeholder Management

Attention to Detail

Time Management

Team Development

Problem Solving

Tools

Office 365

Excel

PowerPoint

Job description

Change Of Tenancy Manager

Department: YUR - 2080 - Customer Services

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Senior Contact Centre Manager

Compensation: £40,000 - £50,000 / year

Description

Reports to: Senior Contact Centre Manager
Location: Leicester LE3
Working hours: Monday to Friday, 37.5 hours a week, Office Based

Effective leadership of the Change of Tenancy function to ensure the efficient and accurate processing of customer Change of Tenancy requests. This role requires a balance of strategy, high-level stakeholder liaison, and engagement across multiple departments including Sales, Complaints, Billing, and Debt, leading the team of COT Advisors.

You will be responsible for ensuring genuine COT requests are processed to provide a positive customer experience. You will implement checks to prevent non-genuine requests, such as debt or contract price avoidance, while maintaining a seamless process for genuine customers. The role also involves balancing a commercial perspective to improve COT strategies and managing team productivity to meet outcomes efficiently.

Regular performance and personal development reviews with your team will be part of your responsibilities to foster growth and capability.

We are looking for a passionate and motivated leader to join our expanding team and contribute to our success story.

What We Need from You

• Collaborate with the commercial team to refine and implement the COT Strategy
• Update COT processes to ensure legislative compliance and efficiency
• Understand the debt cycle and develop strategies to minimize debt
• Build effective relationships with stakeholders across the business
• Lead the daily operations of the COT Advisor team
• Develop team skills and plan for succession
• Ensure a high-quality customer joining and leaving experience
• Identify and address fraudulent COT requests to protect profitability and reduce risk

About You

• Experience in leadership roles within Commercial, Credit/Debt, or Sales sectors
• Confident leader capable of building motivating relationships
• Ability to oversee strategy and detail-oriented management of team activities
• Lead by example, demonstrating best practices
• Strong attention to detail and multi-tasking abilities
• Influence change in processes and behaviors across departments
• Proactive in implementing solutions and improvements
• Advanced skills in Office 365, especially Excel and PowerPoint
• Team-oriented, adaptable, and flexible
• Motivated with a positive attitude and eagerness to learn
• Excellent time management skills, able to work under pressure
• Polite and respectful communication style
• High accuracy and attention to detail

Yü's Benefits

• 24 days annual leave plus bank holidays
• Option to buy up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary reviews
• Learning and development opportunities
• Enhanced parental leave policies
• Recognition awards and additional leave for special occasions
• Referral bonuses
• Sick pay, modern facilities, and comprehensive insurance coverage

This position does not meet the UK Visas & Immigration sponsorship criteria for Skilled Worker visas. Applications are only accepted from candidates with indefinite right to work in the UK. Please inform us of any reasonable adjustments needed during the application process.