Change Manager (Utilities Domain)

Vallum Associates; Greater London; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading company in the utilities and services sector is seeking a Senior Delivery Consultant specializing in Global Talent Acquisition. The role involves managing change management processes, leading meetings, and ensuring operational readiness for service go-lives. Candidates should have extensive experience in ITIL-based service management and strong stakeholder management skills.

Qualifications

• 5+ years of experience in ITIL-based Service Management.
• Proven experience managing complex IT changes and large-scale releases.
• Understanding of the UK electricity market and Ofgem regulations.

Responsibilities

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings and oversee change reviews.
• Ensure operational readiness before service go-live.

Skills

ITIL-based Service Management

Change Management

Release Management

Stakeholder Management

Analytical Mindset

Cybersecurity Practices

Tools

IBM tools

ServiceNow

Job description

Direct message the job poster from Vallum Associates

Senior Delivery Consultant specializing in Global Talent Acquisition at Vallum Associates

Key Responsibilities:

• Develop and manage Change Management, Release Management, and Service Transition processes.
• Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
• Maintain release calendars and coordinate with dev/test/ops teams for timely delivery.
• Ensure operational readiness before service go-live and enforce service acceptance criteria.
• Collaborate with internal teams and third-party vendors to ensure smooth transitions.
• Deliver regular reports covering success rates, trends, and improvement areas.
• Promote continuous improvement, governance, and compliance with ITIL best practices.

Stakeholders You'll Work With

• Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk
• External: Supplier Partners, 3rd Party Vendors

Key Skills & Experience:

• 5+ years of experience in ITIL-based Service Management (Change, Release & Transition)
• Proven experience managing complex IT changes and large-scale releases
• Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms
• Strong communication and stakeholder management skills
• Analytical mindset for risk assessment and problem-solving
• Understanding of the UK electricity market and Ofgem regulations
• Knowledge of cybersecurity practices in IT operations
• Background in project management or multi-vendor service delivery environments

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management

• Industries

  Utilities and Services for Renewable Energy

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