Change Manager - Oldbury

DPD Group; Oldbury; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car / cash option

Private Medical Insurance

Holiday trading

Maternity/Paternity package

Life assurance 4x salary

Health kiosks

Vitality at Work

On-site parking

Retail discounts

Milestone days off

Eye care support

Job summary

DPD Group is seeking a Change Management Lead to drive people-side change across the organisation. You will maximise ROI on transformation initiatives by engaging stakeholders, reducing resistance, and fostering continuous improvement.

Your responsibilities include developing change strategy, conducting impact analyses, coaching leaders, and measuring outcomes with KPIs to ensure successful adoption and integration with project plans.

Qualifications

• Experience leading large-scale organisational change programmes.
• Proven ability to engage stakeholders across multiple levels.
• Ability to design and implement training materials and user documentation.

Responsibilities

• Develop and execute a change management strategy across the business.
• Conduct change impact analyses to identify challenges and risks and mitigation plans.
• Identify and manage key stakeholders with tailored engagement tactics.
• Coach senior leaders, managers and project teams in sponsorship and execution roles.
• Measure change readiness and outcomes using KPIs and report findings.

Skills

Change management

Stakeholder engagement

Training & documentation

Risk mitigation

KPI measurement

Coaching

Project integration

Communication

Job description

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

To lead and manage the people-side of change, ensuring successful adoption and usage of new processes, systems, and organisational structures across the business. This role is crucial for maximising the return on investment of transformation initiatives by driving employee engagement, minimising resistance, and fostering a culture of continuous improvement.

Key Tasks/Areas of Responsibility

Transformation & Change Strategy: Develop and execute a robust change management strategy, including detailed communications plans, sponsor roadmaps, training plans, and resistance management plans.

Impact Analysis & Risk Mitigation: Conduct comprehensive change impact analyses to identify potential challenges and risks, and develop mitigation strategies.

Stakeholder Engagement & Management: Identify, analyse, and manage key stakeholders, developing tailored engagement and influencing tactics for each group.

Sponsorship & Execution Coaching: Coach senior leaders, managers, and project teams to help them fulfill their change sponsorship and execution roles effectively.

Change Measurement & Evaluation: Evaluate change readiness and measure the success of change implementation using key performance indicators (KPIs), reporting results, and managing corrective actions.

Training & Documentation Management: Create and manage the creation of training materials and user documentation to ensure effective knowledge transfer and skill development.

Colleague Development & Mindset: Champion and embed initiatives that develop colleagues' critical thinking and change agility, ensuring they are equipped to proactively embrace and execute transformation initiatives correctly.

Transformation Agenda Championing: Act as a champion for the company's transformation agenda, ensuring alignment between change activities and strategic business goals.

Project Integration & Collaboration: Collaborate closely with project management teams to integrate change management activities into the overall project plan.

Resistance Management & Roadblock Removal: Proactively identify and address potential roadblocks and sources of user resistance to maintain momentum and achieve successful change adoption.

• Framework Maturity & Evolution: Contribute to the continuous maturity and evolution of the organisation’s change management framework and methodology.

Inform their own manager or another manager immediately of any imminent danger or faulty equipment

Inform their own manager or another manager immediately of any defects to plant, equipment, structures, buildings or unsafe practices

Report all accidents and incidents in accordance with company procedures and assist in any investigations

Maintain and store correctly any Personal Protective Equipment provided for use

Inform their own manager or another manager immediately of any imminent danger or faulty equipment

Inform their own manager or another manager immediately of any defects to plant, equipment, structures, buildings or unsafe practices

Additional Information

Remuneration and Benefits

Your package will include an excellent basic salary, company car or cash alternative, attractive bonus scheme, based on individual and company targets and Private Medical Insurance

As well as this we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!