Change Manager, Customer Experience

S&P Global; Greater London; On-site; GBP 60,000 - 77,000; Full time

Benefits offered by this job

Health care coverage

Flexible downtime

Continuous learning opportunities

Retirement planning

Employee discounts

Job summary

S&P Global Energy is seeking a Change Manager to lead change management across our customer experience initiatives. You will partner with the Program Management team to align plans with timelines and business goals, and design strategies to drive adoption and measurable ROI.

Responsibilities include coordinating communications, training with the CI Business School, and building strong stakeholder relationships to sustain improvements and deliver value for our customers.

Qualifications

• Proven experience in change management or project management delivering strategic initiatives.
• Ability to prioritize multiple projects in a fast-paced environment with tight deadlines.
• Strong organizational, problem-solving and stakeholder engagement skills.
• Ability to take initiative and build productive relationships across the organization.

Responsibilities

• Lead development and execution of change management strategies across customer experience initiatives.
• Align change plans with project timelines, milestones, and business objectives.
• Design and implement strategies using Prosci methodology to support adoption.
• Coordinate communications, training, and reinforcement activities to sustain adoption and ROI.
• Foster collaboration with stakeholders to drive alignment across change initiatives.

Skills

Change management

Project management

Cross-functional collaboration

Prioritization under deadlines

Stakeholder engagement

Education

Bachelor’s degree

Job description

About the Role:

Grade Level (for internal use):

10

The Role: Change Manager, Customer Experience

The Team: The CX Change Management team at S&P Global Energy leads strategic initiatives that support our portfolio of customer experience programs. Our mission is to help internal teams navigate change with confidence, adopt new capabilities effectively, and achieve measurable business outcomes. As a member of this team, you will work closely with the CX Program Management team and stakeholders across the organization to support and deliver high-impact projects that strengthen customer engagement and promote operational excellence. Through a focus on people, processes, and communication, the CX Change Management team enables successful transitions, drives adoption, and sustains improvements that reinforce S&P Global Energy’s commitment to delivering world-class customer experiences.

Responsibilities and Impact:

As a Change Manager, you will:

• Lead the development and execution of change management strategies across all Customer Experience initiatives.
• Partner closely with the Program Management team to align change management plans with project timelines, milestones, and business objectives.
• Design and implement change strategies based on the Prosci methodology to support seamless adoption and minimize resistance.
• Oversee all aspects of change execution, including developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement activities that sustain adoption and deliver measurable ROI.
• Build strong, collaborative relationships with stakeholders across the organization to foster trust, encourage feedback, and drive alignment throughout each change initiative.

Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $80,000-$103,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees,

What We’re Looking For:

Basic Required Qualifications:

• Proven experience in change management or project management, collaborating across teams to deliver strategic initiatives.
• Proven ability to prioritize and manage multiple projects and competing tasks simultaneously in a fast-paced environment while meeting tight deadlines and detailed requirements.
• Proven organizational, prioritization, problem-identification, and problem-solving skills, with the ability to manage internal workflows and communications effectively.
• Proven ability to take initiative, apply consultative skills, and build strong, productive relationships with stakeholders across the organization.

Additional Preferred Qualifications:

• APM Project Management certification preferred.
• Prosci Change Management certification preferred.
• Bachelor’s degree in social sciences or a related discipline preferred.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)