Change Manager (Active SC clearance required)

North Highland; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

North Highland, a leading change and transformation consultancy, is seeking a Change Manager to deliver hands-on change management support for products going live within a rolling implementation schedule. You will work with multi-disciplinary teams to design and execute change approaches in ambiguous environments, ensuring smooth transitions and successful adoption.

This role coaches client teams to build their own change capability, bridging the gap between technical delivery and user adoption

Qualifications

• SC clearance required and UK citizenship.
• Experience delivering change management across global, distributed teams.
• Experience building capability and upskilling client teams in change management practices.
• High emotional intelligence and strong communication skills, both written and verbal.

Responsibilities

• Lead change impact assessments and develop comprehensive change plans for allocated products
• Plan and deliver change interventions and training programmes across a rolling go-live schedule
• Establish adoption measurement frameworks and track progress against key metrics
• Coach and upskill multi-disciplinary client teams in change management through on-the-job mentoring and shadowing
• Collaborate with technical teams operating within a product-focused delivery model

Skills

Change management

Stakeholder engagement

Training delivery

Cross-functional collaboration

Emotional intelligence

Communication skills

Security clearance readiness

Job description

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Change Manager to help us take vision to value and create lasting impact for our Central Government client. Please note, due to the nature of the role and organisation, a valid SC clearance (actively used within the last 12 months) is required as well as UK citizenship

SUMMARY

As a Change Manager, you will be instrumental in delivering hands-on change management support for products going live throughout a rolling implementation schedule. You will work alongside multi-disciplinary teams to design and execute change approaches in an ambiguous environment, ensuring smooth transitions and successful adoption. Your expertise will help coach client teams to build their own change management capability, enabling them to sustain adoption independently long after go-live. This role brings significant value by bridging the gap between technical delivery and user adoption, ultimately ensuring that transformational products deliver real impact across operations.

YOU WILL:

• Lead change impact assessments and develop comprehensive change plans for allocated products
• Plan and deliver change interventions and training programmes across a rolling go-live schedule
• Establish adoption measurement frameworks and track progress against key metrics
• Coach and upskill multi-disciplinary client teams in change management through on-the-job mentoring and shadowing
• Collaborate with technical teams operating within a product-focused delivery model
• Work effectively in a collaborative team environment, contributing to shared objectives

IDEALLY, WE'D LIKE:

• Proven experience working in technical teams, preferably within a product operating model or similar structure
• Demonstrated track record of delivering change management across global, distributed teams
• Experience building capability and upskilling client teams in change management practices
• High emotional intelligence and strong communication skills, both written and verbal
• Active Security Clearance (British national status preferred; dual nationals should note clearance requirements)
• Comfortable working in ambiguous environments and designing solutions with minimal initial direction
• Collaborative mindset with the ability to work effectively as part of a multi-disciplinary team
• Experience with adoption measurement and stakeholder engagement strategies

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.