Change Manager

QinetiQ Group plc; Waddington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in the UK is seeking a Change Manager to oversee the change management process at RAF Waddington. This role involves applying ITIL best practices, maintaining documentation, and collaborating with team members. Ideal candidates will have strong customer service and administration skills, along with ITIL 4 Foundation certification. Join a team focused on innovative solutions for modern military operations, with great benefits including a pension scheme and health insurance.

Benefits

Matched contribution pension scheme

Generous holiday allowance

Health and dental insurance options

Employee discounts

Qualifications

• Strong customer service and administration skills.
• Experience with Continuous Service Improvement and Change Management.
• Good understanding of reporting and analytics.

Responsibilities

• Apply ITIL best practices for change management and workflows.
• Maintain process and policy documentation for service consistency.
• Collaborate with team members on service improvements.
• Produce management information for stakeholders.
• Create reports and ensure compliance with standards.
• Update training materials and publicize new capabilities.

Skills

Customer service skills

Administration skills

Continuous Service Improvement

Change Management

Reporting and analytics

Education

ITIL 4 Foundation certification

Job description

As a Change Manager, you will join a team based at RAF Waddington, Lincolnshire, responsible for overseeing and managing the day-to-day implementation and management of the change management process. Your role will include ensuring that changes to the IT infrastructure and services are executed smoothly, minimizing disruptions, and adhering to ITIL best practices. Your responsibilities will include:

• Applying ITIL best practices for change management following established workflows and operating procedures.
• Maintaining process and policy documentation under document control to deliver consistent, high-quality service to the customer.
• Collaborating with team members and contributing to service improvement opportunities.
• Producing management information for stakeholders of supported applications, products, and services.
• Creating reports and ensuring compliance with standards and regulations.
• Updating training materials, creating awareness, and publicizing new change management capabilities.

Candidates should have strong customer service and administration skills, experience with Continuous Service Improvement and Change Management, and a good understanding of reporting and analytics. ITIL 4 Foundation certification is required. We value diverse backgrounds and are looking for individuals with the required experience and a willingness to learn.

Join QinetiQ as a Change Manager at our Lincoln site, where you will work with cutting-edge technology in a collaborative environment. The Lincoln facility plays a key role in advancing defence technology and providing innovative solutions for modern military operations, often in partnership with defence organizations, academia, and government agencies.

Why join QinetiQ? We foster an innovative and inclusive environment where diverse perspectives and disciplines come together to solve complex challenges. Our benefits include a matched contribution pension scheme, generous holiday allowance, health and dental insurance options, employee discounts, and support for the Armed Forces community.

Our recruitment process aims to be inclusive and supportive. If you have a disability or health condition, please discuss potential reasonable adjustments with your recruiter. Some roles require security vetting, which may be transferable if already held, and some roles have additional restrictions based on nationality.