Change Manager

QinetiQ; Malvern; On-site; GBP 55,000 - 61,000; Full time

Benefits offered by this job

Matched pension

Generous holiday

Health & dental insurance

Employee discounts

Armed Forces Covenant support

Job summary

QinetiQ in the United Kingdom is seeking a Change Manager for a major digital transformation at a customer site in Corsham. You will coordinate change activity and oversee the Change Request process to ensure IT services and infrastructure changes are delivered efficiently and in line with ITIL best practice.

Responsibilities include triaging CRs, assessing feasibility with stakeholders, maintaining Change Management documentation, monitoring KPIs, and driving continual improvement.

Qualifications

• Strong understanding of change management principles.
• Previous experience in IT change management or a related field.
• Prior experience in the public sector, preferably Defence.
• Proficiency with ITSM tools (e.g., ServiceNow, BMC Remedy).
• The ability to work effectively in a team environment.
• Strong communication and people skills.
• ITIL Foundation certification is preferred.

Responsibilities

• Coordinating and managing Change Requests (CRs) from submission to delivery, ensuring timescales and quality.
• Assessing the validity and feasibility of Change Requests with stakeholders to support decision-making.
• Maintaining Change Management processes and documentation for progress tracking and compliance.
• Monitoring and improving Change Management performance through KPIs and SLAs/OLAs.
• Engaging with stakeholders to align processes and provide reporting while ensuring contractual compliance.
• Managing process quality and adoption through audits, training, and awareness.

Skills

Change management

ITIL

Communication skills

Teamwork

Education

ITIL Foundation certification

Tools

ServiceNow

BMC Remedy

Job description

Package: £55,125 – £61,250 (salary dependent on experience) + Benefits
Role ID: SF20644
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Change Manager at one of our customer sites based in Corsham, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Change Manager, you will be part of a major digital transformation supporting the transformation leading the coordination, assessment and the delivery of change activity.
Day-to-day, you’ll oversee the day to day operation and implementation of the Change Request process, ensuring that all changes to IT services and infrastructure are implemented efficiently, with minimal disruption and alignment with ITIL best practice.

Your responsibilities will include:

• Coordinating and managing Change Requests (CRs) from initial submission and triage through to successful delivery, ensuring agreed timescales and quality standards are met
• Assessing the validity and feasibility of Change Requests, liaising closely with programme teams and key stakeholders to support effective decision-making and delivery
• Maintaining Change Management processes and documentation, enabling accurate progress tracking and adherence to established policies, procedures and Configuration Management requirements
• Monitoring and improving Change Management performance through KPIs, SLA/OLA targets and continual improvement activities, driving greater efficiency, effectiveness and customer service
• Engaging and collaborating with stakeholders to align Change Management processes, providing effective reporting and communications while maintaining contractual and regulatory compliance
• Managing process quality and adoption through audits, quality checks, training and stakeholder awareness, supporting colleagues with new and updated Change Management capabilities and procedures

Essential experience of the Change Manager:

• Strong understanding of change management principles
• Previous experience in IT change management or a related field
• Prior experience working in the public sector, preferably Defence
• Proficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..)
• The ability to work effectively in a team environment
• Strong communication and people skills

Essential qualifications for the Change Manager:

• ITIL certification (Foundation Minimum)

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at our customer site in Corsham and is fully on-site.

Multi-Site

QinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)
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