Change Management Lead - BPO

JR United Kingdom; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading insurance business in London seeks a Change Management Lead to oversee an outsourcing programme. The successful candidate will drive significant business engagement and readiness efforts while collaborating closely with the leadership team. Ideal applicants have extensive experience in change management, preferably within the insurance sector, and demonstrate strong engagement and delivery skills.

Qualifications

• Experience leading Change Management for multi-function BPO programmes.
• Background in the insurance sector preferred.
• Experience in top-tier management consulting and client-side roles.

Responsibilities

• Lead business engagement and readiness activities for an outsourcing programme.
• Work with the Programme Director and leadership team on change initiatives.

Skills

Change Management

Stakeholder Management

Communication

Delivery-focused

Detail-oriented

Job description

Social network you want to login/join with:

Change Management Lead - BPO, London (City of London)

Client:

BIE Executive

Location:

London (City of London), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

This leading Insurance business is implementing an outsourcing programme and is looking for an experienced Change Management Lead. Working with the Programme Director and leadership team, you will lead all business engagement and readiness activities for this multi-function outsourcing programme.

As the successful candidate, you will demonstrate:

• Previous experience leading Change Management for multi-function Business Process Outsourcing programmes in international organisations - essential.
• Ideally a background in the insurance sector.
• Background in top-tier management consulting combined with experience in client-side roles.
• Excellent communication and stakeholder management skills.
• Delivery-focused and hands-on, detail-oriented approach.