Change Lead - Being Paid by the Bank - 12 Month Fixed Term Contract

Barclays; Glasgow; On-site; GBP 75,000 - 120,000; Full time

Job summary

A leading company seeks a Change Lead Director to drive payroll services improvement and spearhead digital transformation initiatives within their Global HR Team. This role involves enhancing employee experiences, improving operational efficiencies, and leading strategic change initiatives. Engage with cross-functional teams to develop client-centric services, ensuring compliance and enhancing client satisfaction through data-driven insights.

Qualifications

• Expertise in digital transformation.
• Experience working across stakeholders in an agile environment.

Responsibilities

• Champion Payroll Services to improve efficiency and control.
• Lead digital transformation initiatives collaboratively.
• Enhance employee experiences adopting a data-driven approach.

Skills

Digital transformation

Data-driven decision-making

Stakeholder engagement

Job description

We have a great opportunity for a Change Lead Director to join our Global HR Team. This is a 12-month fixed-term contract, based in Glasgow or Northampton.

About the Role

• Championing Payroll Services: Focus on improving the experience, effectiveness, efficiency, and control of our Payroll services, working with operational and strategic leaders.
• Digital Transformation: Collaborate with experience, CoE, technology teams, and stakeholders to deliver value through agile digital transformation initiatives.
• Enhancing Employee Experience: Lead efforts to improve colleague and people leader experiences by adopting a collaborative, data-driven approach to HR journeys.
• Process Improvement: Identify opportunities to enhance efficiencies, controls, and user experience, prioritizing work based on data insights.
• Innovation and Automation: Work with technical teams to introduce new ideas, improve processes, and automate where possible.
• Change Portfolio Leadership: Guide the prioritization and delivery of change initiatives related to colleague journeys.

Skills and Experience

• Expertise in digital transformation
• Workday experience is desirable but not essential
• Payroll experience is desirable but not essential
• Experience working across stakeholders in an agile environment
• Data-driven decision-making skills

Purpose of the Role

Focus on understanding client needs, improving client journeys, developing client-centric products and services, and enhancing client satisfaction.

Accountabilities

• Conduct research to understand client needs and pain points.
• Holistically analyze client journeys to identify improvements.
• Collaborate with cross-functional teams to enhance client experience using customer insights.
• Collect and analyze data from various channels to evaluate experience initiatives.
• Develop strategies and metrics to improve client experience and loyalty.
• Monitor industry trends and incorporate best practices into product offerings.

Director Expectations

• Manage a business function, contribute to strategic initiatives, and influence policies.
• Lead teams or projects, embedding a performance culture and providing coaching.
• Advise senior management and influence decisions.
• Oversee resourcing, budgeting, and policy creation.
• Ensure compliance with regulations and policies.
• Monitor external environment and influence on behalf of Barclays.
• Maintain industry knowledge and external insights.
• Use analytical skills to solve complex problems and design solutions.
• Make significant strategic decisions and influence stakeholders.
• Represent the function externally as a spokesperson.

All senior leaders are expected to embody the LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. All colleagues should demonstrate Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive.