Change Lead 12 Month FTC

Charlotte Tilbury; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Charlotte Tilbury Beauty seeks a Change Lead to join their Transformation team. This role involves managing change initiatives, fostering relationships with stakeholders, and implementing change methodologies in a dynamic, fast-paced retail environment focused on innovation and diversity.

Benefits

Flexible working

Holiday entitlement

Parental leave

Pension schemes

Wellness programs

Pet-friendly days

Employee discounts

Qualifications

• Experience in retail or FMCG sectors.
• Knowledge of change methodologies, preferably Prosci and ADKAR.
• Comfortable with ambiguity and tight deadlines.

Responsibilities

• Delivering change management efforts for multiple initiatives within the global transformation portfolio.
• Supporting the development of new Change Management practices within the transformation function.
• Leading a team of Change professionals for consistent outputs.

Skills

Change Management

Stakeholder Management

Continuous Improvement

Communication

Job description

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Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the role

As an enabler for our business growth, the Change Lead will join the Transformation team. Reporting to the Transformation Lead, you will help shape and deliver our largest change programmes.

Responsibilities

• Delivering change management efforts for multiple initiatives within the global transformation portfolio, including stakeholder maps, change impact assessments, change plans, communication and engagement strategies, coaching, business readiness, training needs assessments, training plans, training materials, adoption tracking, and reinforcement methods.
• Supporting the development of new Change Management practices within the transformation function.
• Partnering with the Business Analysis team to understand current and future processes, including RACI matrices.
• Developing and maintaining strong relationships with senior management and key stakeholders.
• Championing a culture of continuous improvement and developing change capability across the organization.
• Leading a team of Change professionals to ensure consistent outputs and messaging.

Who you will work with

Reporting to the Transformation Lead.

About you

We seek an experienced Change Lead capable of planning, coordinating, and executing change management activities for cross-functional transformation initiatives. Experience in establishing and executing change strategies, utilizing communication methods, and supporting project delivery is essential.

Key qualifications

• Experience in retail or FMCG sectors.
• Knowledge of change methodologies, preferably Prosci and ADKAR.
• Action-oriented with the ability to manage resistance and influence at all organizational levels.
• Comfortable working with ambiguity and tight deadlines.
• Experience in complex retail environments and broader transformation programs.

Charlotte Tilbury offers a dynamic, fast-paced environment with a focus on diversity, growth, and employee well-being. Our benefits include flexible working, holiday entitlement, parental leave, pension schemes, wellness programs, pet-friendly days, and employee discounts.

Our mission is to empower everyone to be the most beautiful version of themselves. We value diverse backgrounds and perspectives to better serve our communities and customers.

Follow our LinkedIn page to learn more about life at Charlotte Tilbury Beauty!