Change Improvement Lead

Direct Line Group Careers; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the insurance sector seeks a Pricing & Underwriting Change Improvement Lead to enhance its pricing strategy through effective algorithm management. This role involves collaborating with stakeholders, designing software changes, and driving continuous improvements while ensuring compliance with regulatory standards. Suitable candidates will have strong technical skills in software development and insurance pricing models.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Optional Health and Dental insurance

Up to 10% AIP Bonus

EV car leasing scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Technical knowledge in pricing strategy and algorithm development.
• Experience in software development and programming languages.
• Strong communication and relationship management skills.

Responsibilities

• Design, build, and implement changes to insurance rating software.
• Engage with stakeholders to meet requirements and timelines.
• Manage risks related to pricing and algorithms effectively.

Skills

Knowledge of the WTW Radar software

Software development experience

SQL

Python

Excel VBA

Knowledge of general insurance market

Job description

Pricing & Underwriting Change Improvement Lead (Band 4)

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That’s why our pricing, underwriting and deployment specialists are the best of the best.

What you'll be doing:

We have an exciting opportunity for someone to join our Motor team on a permanent basis, as a Pricing & Underwriting Change Improvement Lead. The role is to support the development of the pricing strategy for Personal Lines through leading continuous improvements to our rating algorithm and testing process – ensuring capability to make change efficiently and accurately in order to ensure commercial benefit and other business objectives.

You'll be part of a team providing an innovative and effective change delivery service for our Motor business. This will include:

• Design, build, test and implementation of approved changes to our insurance rating software, this role focusing on the more complex changes and providing guidance to others within the team.

• Engaging with key stakeholders within business and IT technology teams to ensure that requirements and timeframes are met, alongside all governance/regulatory outcomes.

• Ownership of maintenance of best practice and up-to-date documentation of our rating algorithm and testing processes.

• Continuous improvement the efficiency of the change team and longer-term pricing delivery capability.

• Identifying and managing the risks involved in running our business appropriately for this role. Communicating to peers and team managers in a timely manner where you have discovered price, model or data issues, suggesting appropriate remedial actions and control improvements to reduce likelihood of recurrence.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

What you'll need:

We want you to utilise your technical specialism to help us reach the best outcomes, thinking tactically & strategically as well as creatively. You will be an effective communicator at all levels and be able to demonstrate positive relationship management and engagement skills. You will progress work both independently and providing guidance and delivering through others within the team.

We also are looking for the following skills:

• Knowledge of the WTW Radar software and how to build, develop and test algorithms, alongside general software development experience.

• Knowledge and experience of other programming languages and software such as SQL, Python, Excel VBA.

• Knowledge of general insurance market and pricing also desirable.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Up to 10% AIP Bonus

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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