Change & Improvement Lead

Zurich Insurance Company; Farnborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

Zurich Insurance Company seeks a Change and Improvement Lead to drive business change initiatives and continuous improvement. This role involves managing stakeholders, leading projects, and coaching team members while providing insights using analytical tools. The ideal candidate will possess expertise in Power BI, leadership skills, and a curiosity about the insurance sector, playing a pivotal role in fostering a collaborative team environment.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday days

Qualifications

• Experience in Power BI and LEAN Six Sigma.
• Proven coaching and leadership experience.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead business change projects.
• Ensure successful implementation of change initiatives.
• Upskill team members on continuous improvement.

Skills

Coaching

Leadership

Problem-Solving

Analytical Skills

Communication

Education

LEAN Six Sigma: Green belt preferred

Project management qualifications

Tools

Power BI

Advanced Excel

Job description

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Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Farnborough, Birmingham, Chichester, London – office expectation 2 days per week (travel to Farnborough likely)

Closing date for applications: 20th June

The opportunity:

The Change and Improvement Lead is responsible for driving business change initiatives, continuous improvement, and upskilling within the organization. This role involves presenting change initiatives to senior leaders, managing stakeholders in a fast-paced environment, and leading the development of the monthly non-financial performance review. The ideal candidate will have experience in Power BI, LEAN Six Sigma, coaching, and people leadership, with a curiosity about the insurance industry and underwriting processes. They will be comfortable managing projects, needing to engage with a variety of stakeholders and ensure that benefits are captured. They will be comfortable coaching and supporting team members who work across data and change disciplines and will be pivotal in establishing a positive team environment.

What will you be doing?

• Lead business change projects.
• Ensure successful implementation and sustainability of change initiatives understanding how they fit into the wider ZM business strategy.
• Upskill and coach team members on continuous improvement methodologies.
• Identify and implement process improvements to enhance operational efficiency.
• Potential for up to 4 direct reports.
• Provide guidance and support to ensure team success.
• Present change initiatives and project updates to senior leaders.
• Collaborate effectively in fast-paced environment.
• Manage relationships with key stakeholders to ensure project alignment and support.
• Facilitate collaboration and communication across departments.
• Lead the development of the monthly non-financial performance review.
• Collate and understand a wide range of operational data to ensure senior leaders are having the right conversations .

What are we looking for?

• LEAN Six Sigma: Green belt preferred or other project management and change qualifications.
• Power BI: Experience in creating and implementing solutions using Power BI.
• Coaching and Leadership: Proven experience in coaching and people leadership.
• Industry Knowledge: Curiosity about the insurance industry and underwriting processes.

Qualifications:

• Strong problem-solving and analytical abilities.
• Excellent communication and presentation skills.
• Advanced Excel skills.
• Ability to work collaboratively and manage a team effectively.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits -

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.