Change & Engagement Manager

RSM UK; Crewe; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working

27 days holiday

Electric car scheme

Virtual GP

300+ online courses

Job summary

RSM UK is seeking a Change & Engagement Manager to lead the people side of two linked transformation programmes: data automation and information management modernisation. You will drive adoption, design training, and partner with business and technical teams to embed new working practices.

You will build stakeholder relationships across Audit, Tax and Consulting, manage risks, and shape communications to ensure a coherent, organisation-wide journey.

Qualifications

• Led business transformation initiatives across large programmes.
• Developed change strategies, readiness, and adoption plans across multiple workstreams.
• Engaged stakeholders to secure buy-in and successful implementation.
• Experienced in change risk management and embedding new ways of working.
• Knowledge of data automation and information management concepts is a plus.

Responsibilities

• Lead the people side of data automation and information management programmes.
• Drive awareness, engagement and adoption of new ways of working.
• Develop training and support materials for new processes and tools.
• Champion standardisation, automation, and AI adoption to improve user experience.
• Lead, mentor and develop cross-functional teams to high performance.
• Define and track adoption measures to inform decisions and refine approaches.

Skills

Change management

Stakeholder engagement

Training & enablement

Cross-functional leadership

Communication

AI adoption

Microsoft 365 / Copilot

Project collaboration

Tools

SharePoint

Microsoft 365

Copilot

Job description

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle‑market businesses thrive. We are a fast‑growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Change & Engagement Manager – Data Automation and Information Management on a 9 month Fixed Term Contract.

Make an Impact at RSM UK

RSM is embarking on two connected transformation programmes that will reshape how the firm handles its data and information. Our data automation programme will reshape how data is received, managed and stored across the firm. Alongside it, our information management modernisation programme is moving us from network folders to Microsoft 365 as the firm's single, governed platform for documents and information. Together they will change where our people store information, how teams collaborate and who is accountable for it, and they are central to making RSM an AI‑ready firm.

As Change & Engagement Manager, you will lead the people side of both programmes: driving awareness, engagement and adoption of new ways of working, and helping colleagues build new habits, not just learn new systems. This is an exciting opportunity for an experienced change professional with a strong track record of leading business transformation in complex environments. You'll work collaboratively with programme, business and technical teams to embed sustainable change, manage risks and maximise adoption across multiple service lines. You'll bring a joined‑up view of change across both programmes, making sure colleagues experience one coherent journey rather than competing initiatives. Combining strategic thinking with a hands‑on approach, you'll build trusted relationships, influence senior stakeholders and support leaders across Audit, Tax and Consulting to deliver meaningful and lasting change throughout the organisation.

You will make an impact by

• Build trusted partnerships across service lines, core functions and delivery teams, acting as a strategic adviser to business enablement leads and key stakeholders to drive alignment, influence decision‑making, and support successful user adoption and engagement.
• Lead the development and delivery of change, readiness and adoption strategies across the data automation and information management programmes, joining up change activity, communications and timelines so that impacts on each service line are understood as a whole. This includes the move away from network folders and clear guidance for colleagues on what to store where and for how long, ensuring business impacts are understood and managed, stakeholders are engaged, and new systems, processes and ways of working are successfully embedded across the firm.
• Accountable for the development of training and support materials for both programmes, covering new data automation processes as well as saving, finding and sharing documents, records management and responsible Copilot use, ensuring stakeholders have clear visibility of delivery risks, dependencies, change activities and key decision points.
• Drive operational excellence and digital enablement by championing standardisation, automation, self‑service and AI adoption, and by embedding the governed Microsoft 365 information model into everyday work, with a focus on user experience, data integrity, clear ownership, access control, retention, compliance and building trusted information that supports AI and Copilot.
• Lead, mentor and develop cross‑functional teams, fostering a culture of accountability, collaboration and shared ownership while building capability and role clarity to enable high performance, confidence and professional growth.
• Define and track adoption measures across both programmes, such as baseline and retest of common user tasks, system and workspace usage, placement compliance and user feedback, and use this evidence to inform stage‑gate decisions and refine the approach.
• Assess the cumulative impact of change on teams and plan activity to avoid change fatigue, particularly where the same service lines are affected by both programmes.

What we are looking for

Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you have led people through significant technology‑enabled change, ideally across more than one programme at a time, and know how to make new ways of working stick, we'd like to hear from you.

We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:

• Commercial & Strategic Thinking – Brings creative, commercially focused and risk‑aware solutions to complex business challenges, balancing strategic objectives with practical delivery.
• Leadership & Change Influence – Provides clear and credible leadership, inspiring confidence and engagement while championing change and fostering a high‑performing, values‑driven culture.
• Change Strategy & Transformation Delivery – Leads the development and execution of change strategies for business and technology transformation programmes, ensuring change is effectively planned, communicated and embedded.
• Stakeholder Engagement & Communication – Builds trusted relationships across all levels of the organisation, using strong communication, influencing and relationship‑management skills to secure stakeholder buy‑in and support.
• Business Readiness, Adoption & Continuous Improvement – Drives business readiness and adoption of new processes, systems and ways of working, using data, feedback and governance practices to deliver sustainable behavioural change and long‑term business benefits.
• Data & Information Management Awareness – Understands the people impact of data automation and modern information management, including ownership, access, classification, retention and records lifecycle. Has supported adoption of automation tools and Microsoft 365, SharePoint or a similar platform. Experience of preparing information for AI tools such as Copilot is desirable.

What we can offer you

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Flexible working
• 27 Days Holiday (with the option of purchasing additional days)
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion. At RSM we work hard to create an environment where our people can make a difference – to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.