Change Enablement Manager

Gamma Communications plc; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days annual leave

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma Communications plc is undergoing a significant transformation and seeks a Change Enablement Manager to lead adoption of new processes and technologies. The role focuses on strategic direction for training, creating resources, driving user adoption, and measuring impact, with emphasis on digital adoption platforms.

The role is hybrid with 3 days onsite at our London office, offering a collaborative environment and opportunities to shape how teams learn and adapt during transformation across

Qualifications

• 3+ years of experience in training or instructional design.
• Understanding of adult learning principles.
• Excellent communication and presentation skills.
• Ability to work with diverse teams and stakeholders.
• Proficiency in using e-learning tools and digital adoption platforms.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities.

Responsibilities

• Set and implement strategic direction for adoption and training initiatives to align with Transformation goals.
• Manage relationships with key training partners, including internal and external stakeholders.
• Drive the adoption of new technologies, features, and processes in line with adult learning principles.
• Monitor and evaluate the effectiveness of adoption and make necessary adjustments to improve outcomes.
• Identify and manage anticipated resistance to adoption and develop strategies to address it.
• Build and maintain a comprehensive training documentation library.
• Collaborate with cross-functional teams to conduct training needs analysis, assess readiness and create tailored learning solutions.
• Provide coaching and support to Change Champions, managers, supervisors to help them lead adoption within their teams.
• Create and maintain documentation, user guides, and training materials.
• Utilize digital adoption platforms to enhance adoption and training experiences.
• Stay up to date with industry trends and best practices in training and adoption.

Skills

Training

Instructional design

Adult learning

Communication

Presentation skills

Collaboration

E-learning tools

Digital adoption platforms

Analytical thinking

Project management

Job description

A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

As we undergo a significant transformation, we are seeking a dynamic and experienced Change Enablement Manager to lead our efforts in ensuring successful adoption and utilization of new processes and technologies. The ideal candidate will be responsible for setting strategic direction for training and adoption efforts for Transformation, creating training resources, driving user adoption, and measuring the effectiveness of these initiatives, with a particular focus on leveraging digital adoption platforms.

What will you be doing day-to-day?

Here are a few examples of what you could be involved with:

• Set and implement strategic direction for adoption and training initiatives to align with Transformation goals.
• Manage relationships with key training partners, including internal and external stakeholders.
• Drive the adoption of new technologies, features, and processes in line with adult learning principles.
• Monitor and evaluate the effectiveness of adoption and make necessary adjustments to improve outcomes.
• Identify and manage anticipated resistance to adoption and develop strategies to address it.
• Build and maintain a comprehensive training documentation library.
• Collaborate with cross-functional teams to conduct training needs analysis, assess readiness and create tailored learning solutions.
• Provide coaching and support to Change Champions, managers, supervisors to help them lead adoption within their teams.
• Create and maintain documentation, user guides, and training materials.
• Utilize digital adoption platforms to enhance adoption and training experiences.
• Stay up to date with industry trends and best practices in training and adoption.

What you’ll bring

You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

• 3+ years of proven experience in training, instructional design, or a similar role.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication and presentation skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Proficiency in using e-learning tools, and digital adoption platforms.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities effectively.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check

If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

This role is hybrid 3-days onsite from our London office.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.

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