Change Communications Manager

Thames Water; England; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading water and wastewater company in the UK is seeking an experienced Change Communications Pro to enhance communications during significant organisational changes. The role supports strategic communication planning and engagement with stakeholders. Candidates should have a strong background in change communications and be proficient in MS Office. Competitive salary up to £60,000 with various benefits, including hybrid work arrangements.

Benefits

Competitive salary up to £60,000

26 days annual leave

Generous pension scheme

Access to health benefits

Qualifications

• Strong previous track record in change communications is essential.
• Strong interpersonal and negotiating skills.
• Familiarity with MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Build and deliver change communications strategy.
• Ensure effective communication of organisational change.
• Support development of communication channels.

Skills

Change communications expertise

Interpersonal skills

Excellent written and spoken English

MS Office proficiency

Design and video editing skills

Job description

Every day we provide 2.6 billion litres of fresh drinking water through over 20,000 miles of pipes, and take away 4.6 billion litres in wastewater through over 70,000 miles of sewers. This is carried out by a team of more than 8,000 people across the organisation, working 24/7, 365 days a year.

In the current climate this is not easy – but we have a plan and a team of driven people who want to make a difference and turn our company around. It’s an exciting challenge for the whole business.

We’re looking for an experienced Change Communications Pro to join the team on an initial 6‑month fixed‑term contract. One of our functions is going through significant organisational change – roles, responsibilities, systems and processes – and the leaders need help delivering this change through communications. The role will involve working with leaders and colleagues across the business to build and deliver engaging change communications that improve awareness and understanding of the future for this function.

What you will be doing as the Change Communications Manager

• Working with leadership teams and colleagues across the organisation to build and deliver the appropriate change communications strategy that lives the culture we are trying to build with this change.
• Ensuring we’re getting the right information to the right people, in the right way and at the right time, particularly the way we communicate organisational and operational change.
• Supporting the development and delivery of other communication channels; making sure they’re fit for purpose, regularly reviewed and looking for opportunities to improve through digital channels (intranet, social media, e‑newsletters, digital screens, etc.).
• Working with colleagues across the Corporate Communications team to make sure all our messaging is lined up – what we say inside reflects what we say outside.
• Managing relationships with internal stakeholders to build trust and confidence in the business.
• Measuring our impact so we can confirm our communications are landing the way we want and adjust if they aren’t.
• Collaborating closely with the wider communications team to deliver the overarching business communication priorities and the overall Communication Strategy for Thames Water.

What you should bring to the role

• A strong previous track record in change communications is essential.
• Strong interpersonal and negotiating skills.
• Excellent written and spoken English.
• Familiarity with MS Office (Word, Excel, Outlook, PowerPoint).
• Design and video editing skills would be a bonus.

Base location – Hybrid – Reading

What’s in it for you?

• Competitive salary up to £60,000 per annum, depending on experience.
• Annual leave – 26 days per year, increasing to 30 with length of service (plus bank holidays).
• Performance‑related pay linked to company performance measures and targets.
• Generous pension scheme through AON.
• Personal medical assessments – open to all once a year.
• Access to a wide range of benefits – from annual health MOTs and physiotherapy to Cycle‑to‑Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments – whether that’s extra time, accessible formats or anything else just let us know, we’re here to help and support.

When a crisis happens we all rally around to support our customers. As part of Team Thames you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.