Change AI Analyst

Sky UK Limited; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Free Sky TV package

Pension up to 9%

Private healthcare

Digital GP & dental insurance

Sky product discounts

Sharesave & Tech schemes

Sky VIP rewards

Job summary

Sky is seeking a Change Delivery professional to lead AI-enabled transformation across the Change, Supply Chain and Operations directorate. You’ll identify opportunities, define target solutions and prototype practical changes with teams to reduce manual effort and unlock capacity.

Working in a hybrid setup at Sky’s Osterley Campus, you’ll collaborate with cross-functional colleagues, use data to measure benefits, and drive adoption of scalable, value-adding improvements across the business.

Qualifications

• Strong analytical and problem-solving with data/systems insight.
• Awareness of emerging AI technologies and practical application.
• Experience applying AI/automation to improve processes.
• Experience contributing to transformation initiatives in a complex organisation.
• Ability to work with cross-functional teams on scalable solutions.
• Strong communication and relationship-building skills.
• Ability to learn new technologies in a fast-changing environment.
• Curious, experimental mindset and willingness to test ideas.

Responsibilities

• Identify, assess and analyse improvement opportunities to support Change Delivery teams and stakeholders.
• Participate in leadership workshops focusing on planning and phasing transformation workstreams.
• Identify the most effective way to simplify processes via AI, automation, systems or improvements.
• Assist with designing, prototyping and testing practical solutions to simplify processes.
• Collaborate with Change Delivery teams to implement solutions and ensure adoption.
• Measure outcomes, capture benefits and iterate using a test-and-learn approach.
• Develop reusable tools, guidance, templates and best practices for delivery.
• Stay aware of AI tools, technologies and improvement trends to bring practical ideas.

Skills

Analytical skills

AI awareness

AI/automation experience

Transformation experience

Cross-functional collaboration

Communication

Learning agility

Innovative mindset

Tools

Copilot

Job description

Change Delivery is the driving force behind Sky. We deliver change at pace in a complex environment, helping turn ideas into reality, from launching new products and propositions to improving how our contact centres and engineers serve our customers.

As technology continues to evolve, we're building a new Change AI capability to transform the way Change Delivery operates and the broader transformation of the Change, Supply Chain and Operations directorate. This role will identify, help prioritise and define target solutions whether through AI, automation, business systems or process improvement. Working closely with Change Delivery teams, you'll analyse opportunities, develop practical solutions that simplify ways of working, reduce manual effort and create capacity for teams to focus on higher-value activities.

What you'll do

• Identify, assess and analyse improvement opportunities to support Change Delivery teams and other business stakeholders.

• Participate in leadership workshops focusing on planning and phasing transformation workstreams.

• Identify the most effective way to simplify ways of working, whether through AI, automation, business systems or process improvement.

• Assist with designing, prototyping and testing practical solutions to simplify processes and improve ways of working.

• Work collaboratively with Change Delivery teams and relevant stakeholders to implement practical solutions, supporting their successful adoption and ensuring they deliver business value.

• Contribute to measuring outcomes, capturing benefits and iterating solutions through a test and learn approach.

• Help develop reusable tools, guidance, templates and best practice to support consistent delivery and continuous improvement across Change Delivery.

• Maintain an awareness of relevant AI tools, technologies and improvement trends, bringing forward practical ideas that could help simplify or improve ways of working.

What you'll bring

Essential criteria:

• Strong analytical and problem-solving skills, with the ability to use data and systems to understand business problems and assess improvement opportunities.

• Strong awareness of emerging AI technologies and enthusiasm for understanding how they can be applied in practical business settings.

• Demonstrable experience applying AI, automation, digital technologies, business systems or improvement techniques to simplify processes and improve ways of working.

• Experience contributing to business improvement or transformation initiatives within a complex organisation.

• Ability to work collaboratively with cross-functional teams to develop and implement practical, scalable solutions.

• Strong communication and relationship-building skills, with the ability to explain complex ideas in a simple and practical way.

• Ability to learn and apply new technologies, tools and ways of working in a fast-changing environment.

• Naturally curious and innovative, with an experimental mindset and enthusiasm for testing ideas, learning from outcomes and continuously improving the way we work.

Desirable skills and experience:

• Exposure to Microsoft Copilot or similar AI tools, with an interest in how they can support productivity and improve ways of working.

• Experience designing, prototyping or testing innovative solutions.

• Experience improving business or operational processes using data and insight.

• Experience creating reusable tools, templates or best practice guidance.

• Experience measuring benefits and using feedback to refine solutions.

Benefits and perks

There's one thing people can't stop talking about when it comes to Sky: the perks. Here’s a taster:

• Free Sky TV package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.

Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.