Chailey Clinical Services Receptionist | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; Lewes; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider in Lewes is seeking a part-time reception support member for its Chailey Clinical Services. Key responsibilities include being the first point of contact for patients, managing sensitive information, and providing administrative support. Ideal candidates will have strong customer service skills and experience in healthcare settings. This role offers flexible working hours on Monday and Wednesday.

Benefits

Flexible working options

Excellent training and development opportunities

Cost-effective workplace nurseries

Inclusive environment and support for diverse backgrounds

Qualifications

• Experience in administrative roles, especially in a healthcare setting.
• Ability to work as part of a multidisciplinary team.
• Strong organizational skills and attention to detail.

Responsibilities

• Be the first point of contact for all patients entering Chailey Clinical Services.
• Handle patient information and enquiries in a sensitive manner.
• Provide administrative support to the outpatient team.

Skills

Customer service skills

Sensitive handling of patient information

Communication skills

Job description

Overview

An exciting opportunity has arisen to support Chailey Clinical Services Reception Team.

This is a diverse role allowing you to develop a range of different skills and participate within a multidisciplinary team.

Chailey offers specialised care for individuals with Neurodisabilities and offers supports the Chailey Heritage Foundation School.

This is a Part Time Band 3 Role working 2 days a week Monday and Wednesday 08:30- 16:30.

You will work alongside other admin staff and reception team to provide an excellent customer service to our service users and families.

Main duties

• The main duty of this role is to be the first point of contact for all patients entering Chailey Clinical Services. You will be based on reception covering reception and administration tasks including but not exclusive to, dealing with patient information in a sensitive manner, handling in person telephone and email enquiries, booking of rooms for internal and external visitors, Supporting the admin team with admin tasks and making sure excellent care is provided to all users and staff members.

About Us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Responsibilities

• a) Provide an administrative and clerical function to support the Outpatient team in respect of any requests to do with Health records this can include Archiving and Subject Access Requests.
• b) Comply with Sussex Community NHS Foundation Trust and Chailey Clinical Services agreed policies and procedures.
• c) To participate in annual reviews and regular Supervisions.
• d) To ensure all Mandatory and Statutory training is up to date in line with Sussex Community NHS Foundation Trust policy.

This advert closes on Sunday 21 Sep 2025