CESS Service Co-ordinator

Great Ormond Street Hospital for Children NHS Foundation Trust; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Service Coordinator to join their dynamic team. This role offers a unique opportunity to engage with a diverse patient population, coordinating essential services from admission through discharge. The ideal candidate will possess strong organisational skills and a passion for delivering high-quality administrative support in a busy clinical environment. If you thrive in a collaborative setting and are eager to contribute to the well-being of children and families, this position is perfect for you. Join a forward-thinking hospital committed to excellence and inclusivity, where your skills will help shape the future of pediatric care.

Qualifications

• Experience in administration with a focus on customer service.
• Strong organisational skills and ability to manage diaries effectively.

Responsibilities

• Co-ordinate patient admissions and outpatient appointments for epilepsy services.
• Provide high-level administrative support to clinicians and nurses.

Skills

Excellent written and verbal communication

Organisational skills

Diary management

Minute taking

High proficiency in MS Excel

Customer service skills

ICT skills including Microsoft Outlook, Word, Excel

Empathy and emotional intelligence

Education

A-level standard or NVQ/Diploma at Level 3

Level 3 Apprenticeship qualification

Microsoft Office Certification

Tools

EPIC Electronic Patient Records

Microsoft Office Suite

Job description

Want to find out how you can join us at Great Ormond Street Hospital (GOSH)?

You’ve come to the right place.

Find out about our current jobs, how to apply and how to organise a work experience placement.

Just so you know, we don’t target individuals unprompted and offer them employment, without a full interview process taking place. If you receive an unsolicited offer from GOSH, please refer this immediately to [e-mail]

The CESS and RESCAS Service at Great Ormond Street Hospital is seeking to recruit a Service Coordinator to join the team for a permanent position. The post holder will be responsible for providing high level comprehensive secretarial and administrative support to a team of clinicians and nurses, will need to enjoy a busy and varied workload and have the ability to prioritise their workload effectively.

We are looking for an enthusiastic, organised, and EPIC-competent individual to work as part of a large multi-disciplinary team in the CESS and RESCAS service and the Brain directorate.

This post will be offered as a permanent position. This is an exciting opportunity for somebody to broaden their existing skillset and help shape the future of the department.

Main duties of the job

The Co-ordinator for the Children’s Epilepsy Surgery Service (CESS) and Refractory Epilepsy Specialist Clinical Advisory Service (RESCAS) will be responsible for the co-ordination from enrolment to discharge of patients on the CESS and RESCAS programme as part of a team of Epilepsy Service.

This would involve the co-ordination of admissions, outpatient appointments, investigations, and multidisciplinary meetings. Liaison with medical staff, other departments and other hospitals is essential. The post holder will be one of the main points of contact for referring professionals and families. Data input on the local CESS and RESCAS tracker system and updating the information is essential for data outcomes. The post holder will work very closely with the lead epilepsy surgery clinicians and nurses when co-ordinating and liaising with professionals and families.

As a Service Coordinator you should have excellent written and verbal communication; strong administrative and organisational skills, diary management, and minute taking. You should be able to demonstrate that you are a team player but can work independently with minimal supervision. High proficiency in MS Excel is necessary in this role.

You will be expected to lead by example and demonstrate the Trust’s Always Values to deliver an enhanced service:

• Always welcoming
• Always helpful
• Always one team

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person specification

GOSH Culture and Values

• Our Always values
• Experience of working as part of a diverse team
• Experience of contributing to an inclusive workplace culture
• Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
• Demonstrate evidence of commitment to professional development
• Microsoft Office Certification

Experience/Knowledge

• Previous experience of administration
• High quality customer service skills
• Knowledge of Managing Electronic Patient Records (EPIC)
• Previous experience in a clinical medical setting
• Experience of patient contact

Skills/Abilities

• To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families
• Excellent written and verbal communication skills
• Confident using ICT skills including Microsoft Outlook, Word, Excel
• Polite and informative telephone etiquette
• Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
• Able to use empathy and emotional intelligence when dealing with difficult situations
• Excellent diary management skills
• Understands the importance of confidentiality and takes responsibility for protecting confidential information.
• Able to follow various complex procedures and practices with attention to detail
• Able to work as an effective team player
• Able to work independently, with minimal supervision, to meet deadlines.
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy and professionalism
• To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.

Please be advised that:

The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.

We are an accredited Living Wage Employer.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.