Certification Manager

Kiwa; Milton Keynes; Hybrid; GBP 58,000 - 64,000; Full time

Job summary

An established industry player is seeking a Certification Manager to lead its Certification department. This hybrid role involves developing certification strategies, managing technical schemes, and ensuring compliance with quality systems. The successful candidate will oversee customer certification projects, ensuring high levels of satisfaction while driving process improvements. With a strong focus on team management and operational success, this position offers a dynamic environment for personal growth and development. Join a company that values ambition, reliability, and engagement, and contribute to making the world a safer place.

Benefits

Generous Annual Leave

Private Medical Insurance

Enhanced Family Leave

Company Bonus Scheme

Enhanced Pension Contributions

Life Assurance

Employee Assistance Programme

Cycle to Work Scheme

Eye Care Vouchers

Welcome Pack

Qualifications

• Proven experience in a multi-site, multi-disciplinary environment.
• Strong experience in balancing customer and stakeholder needs.

Responsibilities

• Lead the Certification department and manage operational targets.
• Oversee customer certification projects and ensure timely delivery.

Skills

Operational Success

Customer Relationship Management

Team Management

Organisational Skills

Communication Skills

Quality Management Systems Knowledge

Education

Lead Auditor Qualification

Job description

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Job Summary

BASEC, part of Kiwa UK, is seeking a Certification Manager to lead its Certification department. This key role is responsible for developing and delivering certification strategy, managing technical schemes, overseeing customer certification and approvals, ensuring audit quality, driving process improvements, and maintaining both accreditation compliance and BASEC Group's impartiality. This is a hybrid role, based in Milton Keynes.

Kiwa, is a global leader in Testing, Inspection and Certification. Our company motto is we create trust. We want you to trust us in becoming your employer of choice.

About the role

• Lead the Certification department, overseeing strategic planning, budgeting, cost control, and delivery of operational, revenue, and service targets.
• Lead, coach, and manage the Certification department (including employees and subcontractors), while identifying training needs and opportunities for professional growth.
• Develop and maintain certification schemes and ensure compliance with BASEC's quality systems.
• Oversee customer certification projects from initiation through to decision-making, ensuring timely delivery.
• Manage audit programmes, including scheduling, report reviews, team assignment, and sample procurement.
• Ensure high levels of customer satisfaction, addressing product-related complaints and service issues effectively.
• Advise on certification sanctions and ensure market surveillance responsibilities are met.

Do you have what it takes?

• Proven experience in a multi-site, multi-disciplinary environment.
• Strong track record of delivering operational success.
• Experience balancing the needs of customers, stakeholders and employees.
• Strong experience building and managing high-performing teams.
• Excellent organisational, planning, and time management skills, with the ability to meet tight deadlines.
• Exceptional communication and interpersonal skills.
• Strong customer relationship management and service delivery focus.
• Experience in a similar certification role with knowledge of standards, accreditation, certification and testing activities.
• Qualified Lead Auditor for QMS (training can be provided).
• Knowledge of cable manufacturing, and cable/electrical/polymer standards is a plus.

What can you expect from us in return?

• £58,000 - £64,000 per annum
• Generous Annual Leave - Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, hybrid working pattern (Tuesdays and Thursdays in the office)
• Private Medical Insurance
• Enhanced Family Leave - Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards - paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions
• Life Assurance - 4x your annual salary
• Employee Assistance Programme (EAP) - Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service - Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers - Supporting your health and well-being
• Welcome Pack - Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you'll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [e-mail].