Cerner Operations Analyst

Imperial College Healthcare NHS Trust; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare provider in London is looking for a Cerner Operations Analyst to manage and support the Patient Administration System (PAS) and Electronic Paper Record (EPR) applications. The ideal candidate will have strong analytical and communication skills, experience in resolving user issues, and a commitment to service standards. Benefits include career development and flexible working options.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Membership options for onsite leisure facilities

Qualifications

• Experience in managing and supporting PAS/EPR applications.
• Familiarity with local trust standards, policies, and nationally mandated policies.

Responsibilities

• Administer and manage the Patient Administration System (PAS) and Electronic Paper Record (EPR) applications.
• Work closely with external agencies and suppliers to meet service standards.
• Document service standards and procedures.

Skills

Analytical skills

Communication skills

Relationship management

Job description

The role will be working in the Cerner Operations Team, based at Charing Cross Hospital.

You will have the analytical and communication skills associated with the day-to-day administration and management of the Patient Administration System (PAS) and Electronic Paper Record (EPR) applications. Working with users, you will gain an understanding of their needs and issues, arrive at satisfactory resolutions, provide feedback on progress and report on your actions. The documenting of service standards and procedures will be a key requirement of the job.

You will work closely with external agencies and suppliers, developing and fostering good working relationships, managing work to ensure that the service received meets National and Trust standards within timescales and Service Level Agreements.

Interviews for the Cerner Operations Analyst position will be held at Charing Cross Hospital ICT Department Riverside Wing, Lower ground in Hammersmith.

• The holder of this post works in one of the teams in the Cerner Operations department within the ICT Application Support Team managing and supporting the Trusts PAS/EPR Applications. The team is responsible for the availability and responsiveness of the systems. Maintaining the security of the systems & integrity of the data held within them. The team is also responsible for the management of reference data where the PAS/EPR is the primary source of that data across all relevant Trust ‘downstream’ systems. The holder of the post must be familiar with both local trust standards, policies and procedures as well as nationally mandated policies and standards and apply these to the systems supported.
• The Cerner Operations team share the support of functionality across the team so that no one area of functionality is dependent on one member of staff; however, members of the team specialise and lead on areas of functionality.
  
  

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

For further details / informal visits contact: Name: Vihang Dave Job title: Cerner Operation Manager Email address: [e-mail]