Centre Support Assistant

Porsche Retail Group Ltd; Sidcup; On-site; GBP 32,000; Full time

Job summary

Porsche Retail Group Ltd is seeking a Centre Support Assistant / Showroom Host to provide an outstanding customer journey experience at their showroom. The role requires a friendly and organized individual to welcome customers, guide them through the showroom, and assist with various tasks to ensure a pristine environment. In return, they offer a competitive salary, benefits, and a unique work environment focused on excellence and customer satisfaction.

Benefits

10% monthly bonus

33 days annual leave, pro-rata

Option for preferential vehicle leasing

Dedicated mental health support

Employee Assistance Program

Preferential rates on products and services

Qualifications

• Experience in hospitality, retail, or customer-facing roles preferred.
• Excellent communication skills and friendly demeanor required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Welcome visitors and provide information about vehicles.
• Manage customer flow and ensure the showroom is clean.
• Support sales and aftersales teams with administrative tasks.

Skills

Communication

Organizational skills

Customer service

Tools

Microsoft Office

Job description

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities:

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required
  
  

Requirements

Preferred Skills/Experience:

• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset
• Basic computer skills (Microsoft office, customer database systems)
  
  

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership
• Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
• PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture
  
  

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• £31,500 pro-rata plus 10% monthly bonus
• Working Pattern:
• Thursday - Saturday
• Full Time - One day off in the week
• 33 days per year, pro rata
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
  
  

Centre:

Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park.

Company:

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.