Centre Support Assistant

Porsche Retail Group Ltd; London; On-site; GBP 32,000 - 36,000; Full time

Job summary

An automotive retailer in London seeks a Centre Support Assistant / Showroom Host. In this role, you'll provide an excellent customer experience and support showroom operations. Ideal candidates have strong communication skills and a background in customer service. A full-time position offering competitive pay and numerous employee benefits awaits you.

Benefits

OTE of £35,650

33 days annual leave

Preferential leasing rates

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Background in hospitality, retail, reception or similar customer facing role.
• Friendly and approachable demeanor.
• Good organizational skills and attention to detail.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom and answer questions.
• Manage incoming calls and direct accordingly.

Skills

Hospitality experience

Communication skills

Organizational skills

Multi-tasking ability

Customer service orientation

Tools

Microsoft Office

Customer database systems

Job description

Overview

Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host to work for one of the world’s most iconic brands and join Porsche Centre West London.

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Preferred Skills/Experience

• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset
• Basic computer skills (Microsoft office, customer database systems)

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Full-time – 45 hours per week
• Monday, Tuesday, Wednesday & Friday 08:00-18:00/18:30 & Saturday 08:00-17:00 (Thursday off in the week and one Saturday off in 4)
• OTE of £35,650, with a basic salary of £32,410 and 10% monthly bonus
• 33 days annual leave per year
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre

Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying:

Please note that eRecruitSmart is advertising the role of Centre Support Assistant / Showroom Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!