Centre Support Assistant

Porsche Retail Group Ltd; Guildford; On-site; GBP 31,000 - 37,000; Part time

Job summary

Un leader dans le secteur automobile cherche un Centre Support Assistant pour garantir une excellente expérience client. Ce rôle clé nécessite un accueil chaleureux des clients et la gestion de l'environnement de showroom. Si vous avez une passion pour le service et le désir de représenter la marque Porsche, nous serions ravis de vous rencontrer.

Benefits

33 jours de congés par an, pro-rata

Bonus mensuel de 10%

Accès à un véhicule VW à des taux de leasing préférentiels

Assurance-vie

Programme d'assistance aux employés

Qualifications

• Expérience en accueil, vente ou hôtellerie appréciée.
• Capacité à gérer plusieurs tâches dans un environnement rapide.
• Attitude amicale et approche orientée client.

Responsibilities

• Accueillir les clients et les visiteurs de manière professionnelle.
• Gérer les appels entrants et diriger les clients vers le bon département.
• Maintenir un showroom propre et organisé.

Skills

Communication

Organisation

Travail en équipe

Tools

Microsoft Office

Job description

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities:

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Preferred Skills/Experience:

• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset
• Basic computer skills (Microsoft office, customer database systems)

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership
• Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
• PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Part time hours of work on a rotating shift pattern, 8am to 6pm daily: Week 1 - Monday, Wednesday & Friday / Week 2 – Monday, Friday & Saturday
• £31,500 pro-rata plus 10% monthly bonus
• 33 days per year, pro rata
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:

The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company:

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.