Centre Sales - Holiday Sales Support Team Leader - HS5

Parkdean Resorts; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading holiday park organization as a Holiday Sales and Support Team Leader, where your passion for sales and customer service will drive revenue and empower a high-performing contact centre team. This role offers the chance to make a significant impact through coaching, leading outbound campaigns, and ensuring exceptional service. With a focus on employee wellbeing and a supportive team culture, you'll thrive in an environment that values collaboration and excellence. If you're a natural motivator ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Employee Assistance Programme

50% discount on holiday bookings

30% discount on food and drinks

Exclusive discounts on brands

Qualifications

• Proven leadership in contact centres, sales, or customer service.
• Strong commercial awareness and results-focused mindset.

Responsibilities

• Driving sales in holiday hire, touring, subletting, and extras.
• Monitoring KPIs and coaching the team to exceed targets.
• Handling escalated customer issues with confidence and care.

Skills

Leadership in contact centres

Sales experience

Customer service skills

Communication skills

Coaching skills

Commercial awareness

Tech-savviness

Tools

CRM/booking systems

Job description

Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, United Kingdom

Req #16090

02 May 2025

Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!

Why choose Parkdean Resorts?

Besides our unique team culture, stunning locations across the UK, and the opportunity to work with the UK's largest holiday park organization, we offer:

• Employee Assistance Programme with a 24/7 confidential helpline for counselling and support — your wellbeing is our top priority.
• 50% discount for you and a 25% discount for friends and family on holiday bookings.
• Team member discount of 30% on food, drinks, and leisure activities.
• Exclusive discounts on brands like Hello Fresh and local gyms.

We aim to be a force for good, caring for our parks, people, and planet, and celebrating our communities and natural environment to create lasting memories.

Key responsibilities...

• Driving sales in holiday hire, touring, subletting, and extras.
• Monitoring KPIs and coaching the team to exceed targets.
• Leading outbound campaigns to maximize bookings.
• Handling escalated customer issues with confidence and care.
• Recruiting, training, and developing team members for long-term success.
• Reporting on team performance and recommending improvements.
• Collaborating with Parks and other departments to align goals and resolve issues.
• Supporting daily operations and stepping in during peak times.

Desired skills and experience...

We’re looking for a natural motivator with:

• Proven leadership in contact centres, sales, or customer service.
• Strong commercial awareness and results-focused mindset.
• Excellent communication and coaching skills.
• A calm, solution-oriented approach to challenges.
• Tech-savviness with CRM/booking systems (training provided).
• A flexible, proactive, and team-oriented attitude.