Centre Principal

SeeMe Hired Ltd; West of England; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Employee discount plus free MOT and a

Free on site parking

Life insurance

Long service and birthday gifts

Uniform

Referral programme

Rotas negotiable

Job summary

In\'N\'Out Autocentres is seeking a Centre Manager to oversee day-to-day operations and lead a customer-focused team. The role combines hands-on workshop involvement with staff training and motivation to ensure timely, high-quality service across MOT testing, servicing and repairs.

The ideal candidate will have at least 2 years in the automotive sector, proven people management skills, and a track record in managing customer relations and budgets while promoting the brand locally.

Qualifications

• Experience managing a team within the automotive sector.
• Proven track record of delivering strong customer relations.
• Ability to drive sales targets and budgets while maintaining service quality.

Responsibilities

• Lead and manage centre operations and team performance.
• Ensure customer satisfaction targets and service quality.
• Oversee stock management and ordering requirements.
• Involve in PR and marketing to raise local business profile.

Skills

People management

Customer service

Leadership

Sales targets

Problem solving

MOT testing experience

Tools

MOT testing qualification

Job description

Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands‑on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.

• Being proactive in achieving and/or exceeding sales targets and operating budgets
• Driving the quality and consistency of customer service
• Ensuring transaction and customer satisfaction targets are achieved
• Efficiently managing any customer complaints
• Effectively managing the team and resources to build a strong reputation for our brand within the local area
• Managing all stock and ordering requirements
• Being involved with the development of the Centre, including PR and marketing to raise business profile

Do you have previous management experience and a passion for customer relations?

Can you adapt yourself to deal with changing priorities and varied workstreams?

A minimum of 2 years' experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.

• Automotive service: 2 years (preferred)

In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.

Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.

Lincoln After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is. Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out! The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive! Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well! I believe that In N Out is the best place to do that and I look forward for what is still yet to come!

Company benefits

• Company pension with 5% contribution from the company
• Cycle to work scheme
• Employee discount plus free MOT and service annually
• Free on site parking
• Life insurance at three times your salary
• Long service and birthday gifts
• Uniform
• Referral programme
• Rotas negotiable

Supplemental pay:

• Bonus scheme paid monthly
• Performance bonus
• Quarterly bonus