Centre Manager - Hospitality management experience required in London)

CV Locator; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead their operations in London. This role is perfect for a passionate leader with a keen eye for detail and a commitment to delivering exceptional client experiences. You'll inspire your team, manage client relationships, and ensure operational processes are top-notch. With a focus on continuous improvement and a supportive environment for growth, this is an exciting opportunity to make a significant impact in a vibrant setting. If you're ready to take the next step in your career and thrive in a fast-paced environment, this position is for you!

Benefits

Competitive Salary

Annual Discretionary Bonus

33 Days Annual Leave

Enhanced Pension Scheme

Access to Onsite Gym

Employee Assistance Programme (EAP)

Social Events & Team Gatherings

Ongoing training and development

Qualifications

• 5+ years of leadership experience in client-facing roles.
• Strong knowledge of compliance and process improvement.

Responsibilities

• Lead and inspire the team to achieve operational excellence.
• Build strong client relationships and ensure high standards.

Skills

Leadership

Client Relationship Management

Operational Excellence

Attention to Detail

Adaptability

Communication Skills

Job description

We're on the lookout for an ambitious and personable leader to join our team as Centre Manager. This is a fantastic opportunity for someone with a passion for operational excellence, exceptional attention to detail, and a drive to deliver outstanding client experiences.

As a Centre Manager, you'll be at the heart of our operations-leading the team, supporting clients, and ensuring everything runs like clockwork.

Key Responsibilities

1. Leadership & Team Development: Inspire and guide your team to perform at their best.
2. Operational Excellence: Maintain and improve operational processes to meet high standards.
3. Client Relationship Management: Build strong relationships and deliver a best-in-class client experience.
4. Financial Oversight: Monitor budgets and contribute to the financial health of the centre.
5. Facilities Management: Ensure the centre is a safe, welcoming, and efficient environment.

Who We're Looking For

1. Detail-Oriented: You notice the little things that make a big difference.
2. Leads by Example: You're hands-on, approachable, and always professional.
3. Customer Centric: You put people first and thrive on creating positive experiences.
4. Adaptable & Resilient: You keep calm under pressure and pivot when needed.
5. Self-Driven: You're motivated and take initiative to keep things moving.

What You Bring

1. Leadership Experience: 5+ years managing teams in fast-paced, client-facing environments.
2. Operational Expertise: Strong knowledge of compliance, process improvement, and efficiency.
3. Client-Focused Mindset: Excellent communication and relationship-building skills.
4. High Standards: Commitment to quality, safety, and consistency.

No serviced office experience? No problem. If you have transferable skills and a hunger to learn, we'll support you every step of the way with tailored training and development.

Perks & Benefits

1. Competitive Salary
2. Annual Discretionary Bonus
3. 33 Days Annual Leave (including bank holidays)
4. Enhanced Pension Scheme
5. Access to Onsite Gym
6. Employee Assistance Programme (EAP)
7. Social Events & Team Gatherings
8. Ongoing training and development to support your growth