Centre Manager - Hayes

TPS; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

TPS Centre Manager in Greater London oversees day-to-day centre operations and leads a team to deliver the business plan with a strong focus on customer service and automotive aftermarket parts. The role requires strategic thinking, staff development, and a proven track record in a B2B environment.

You will translate sales targets into team goals, develop personal development plans, manage budgets, and maintain excellent stakeholder relationships while safeguarding stock and centre standards.

Qualifications

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
• A passion for providing a great customer service experience and the automotive industry.
• Possess the ability to communicate effectively and build strong relationships with key stakeholders.
• Be experienced at devising strategies and implementing plans.
• The ability to provide an exceptional customer service experience.
• Ability to plan strategies and activities to grow and develop a business.
• Be sales focussed and results orientated.
• Have a high degree of IT literacy and a proficient user of MS Office.
• Management experience.

Responsibilities

• Achieve centre targets and business objectives.
• Translate overall sales targets into departmental targets and set challenging but achievable goals.
• Ensure the team is motivated, recognised and incentivised.
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required.
• Create and maintain a manpower plan and succession plan for the centre.
• Create and maintain a customer-centric culture and high customer satisfaction.
• Work within the identified sales strategy to increase sales revenues and devise sales plans.
• Regularly monitor business performance and identify opportunities for improvement.
• Maintain compliance with standards including financial, legal and ethical guidelines.
• Maintain strong relationships with stakeholders and ensure stock and premises security.

Skills

Team leadership

Customer service

Stakeholder communication

Strategic planning

Sales orientation

IT literacy

Management experience

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the RoleWhat will you be doing?

As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.

• Ensure that the Centre targets and business objectives are achieved
• Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
• Ensure the team is motivated, recognised and incentivised
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
• Create a Manpower Plan for your centre and put a succession plan in place
• Create and maintain a customer centric culture in the business
• Maintain a high level of customer satisfaction via the team
• Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
• Analyse internal and external market data to develop an understanding of the potential sales opportunities
• Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Maintain an effective relationship with all stakeholders
• Ensure the overall security of the stock and premises

Requirements

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• A passion for providing a great customer service experience and the automotive industry
• Possess the ability to communicate effectively and build strong relationships with key stakeholders
• Be experienced at devising strategies and implementing plans
• The ability to provide an exceptional customer service experience
• Ability to plan strategies and activities to grow and develop a business
• Be sales focussed and results orientated
• Have a high degree of IT literacy and a proficient user of MS Office
• Management experience