Centre Manager - Brighton

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products essential for servicing and repairing Volkswagen Group vehicles. As part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles, TPS operates a national network of Centres supported by a 1,500-strong workforce. Our management team is committed to fostering a motivating and inclusive workplace where employees are recognized, rewarded, and encouraged to pursue continuous learning and development.

Launched nationally in 2006 as a new brand concept, TPS operates on an Agency Model, meaning that Centres stock and sell on behalf of Volkswagen Group UK. The company has experienced rapid growth both financially and in expanding its network of Centres across the country.

Role Overview

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to achieve business goals and objectives, ensuring excellent customer service, developing strategic plans, and establishing efficient processes for a successful Centre.

1. Achieve Centre targets and business objectives.
2. Translate overall sales targets into departmental goals and set challenging yet achievable objectives with your team.
3. Motivate, recognize, and incentivize the team.
4. Develop Personal Development Plans and monitor progress, providing support as needed.
5. Create a Manpower Plan and implement a succession plan.
6. Foster a customer-centric culture within the business.
7. Maintain high levels of customer satisfaction through team performance.
8. Devise and implement sales plans to increase revenue within the sales strategy.
9. Monitor business performance regularly, identify improvement opportunities, and take corrective actions.
10. Analyze market data to understand potential sales opportunities.
11. Achieve business plan and budget targets, controlling costs and maintaining gross margin levels.
12. Ensure compliance with standards, legal, financial, and ethical guidelines, including warranty policies.
13. Maintain effective relationships with all stakeholders.
14. Ensure the security of stock and premises.

About The Role

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products needed for servicing and repairing Volkswagen Group vehicles. As part of the Volkswagen Group, TPS operates a national network of Centres supported by a 1,500-strong workforce. Our management team is dedicated to creating a motivating and inclusive environment where employees are recognized, rewarded, and encouraged to develop through learning opportunities.

Since its launch in 2006, TPS has grown rapidly both financially and in the number of Centres nationwide, operating on an Agency Model, stocking and selling on behalf of Volkswagen Group UK.

Essential Skills

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve targets in a B2B environment.
• A passion for delivering excellent customer service and interest in the automotive industry.
• Effective communication skills and the ability to build strong stakeholder relationships.
• Experience in devising strategies and implementing plans.
• Exceptional customer service skills.
• Ability to plan and execute strategies to grow and develop the business.
• Results-oriented with a focus on sales.
• High IT literacy and proficiency in MS Office.
• Management experience.