Centre Manager

Bandzmedia; Rochester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a motivated team in a customer-centric environment. This role involves achieving business objectives, implementing effective sales strategies, and fostering a culture of excellence in customer service. The ideal candidate will have a passion for the automotive industry, proven leadership skills, and a strategic mindset. Join a growing network that values development and inclusivity, and make a significant impact on the success of the TPS Centre.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Exceptional customer service skills and strategic planning abilities.

Responsibilities

• Lead and manage the TPS team to meet business objectives.
• Implement sales strategies to increase revenue and customer satisfaction.

Skills

Team Leadership

Customer Service

Strategic Planning

Sales Focus

Communication Skills

IT Literacy

Management Experience

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. As part of the Volkswagen Group, TPS includes brands such as Audi, SEAT, KODA, Volkswagen passenger cars, and Commercial Vehicles. TPS operates a national network of centres with a workforce of 1,500, fostering a motivating and inclusive workplace focused on learning and development.

Launched in 2006 as a new brand concept based on an Agency Model, TPS centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of centres nationwide.

Job Opportunity

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to meet business plans and objectives, ensuring excellent customer service, developing strategic plans, and maintaining effective processes for a successful TPS Centre.

• Achieve centre targets and business objectives
• Translate sales targets into departmental goals and set challenging yet achievable objectives with management
• Motivate, recognize, and incentivize the team
• Create Personal Development Plans, monitor progress, and provide support as needed
• Develop a Manpower Plan and implement a succession plan
• Foster a customer-centric culture within the business
• Maintain high customer satisfaction levels
• Implement sales strategies to increase revenue
• Monitor business performance regularly and identify improvement opportunities
• Analyze market data to understand sales opportunities
• Work towards achieving business plans and budgets, controlling costs and maintaining gross margins
• Ensure compliance with standards, legal, financial, and ethical guidelines, including warranty policies
• Maintain effective stakeholder relationships and ensure the security of stock and premises

Essential Skills

What are we looking for?

• Proven ability or aptitude to lead and motivate a team in a B2B environment
• A passion for customer service and the automotive industry
• Effective communication skills and ability to build relationships with stakeholders
• Experience in devising strategies and implementing plans
• Exceptional customer service skills
• Strategic planning and business development abilities
• Results-oriented and sales-focused mindset
• High IT literacy and proficiency in MS Office
• Management experience