Centre Manager

Halfords Group PLC; Hullavington; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a team in delivering exceptional customer experiences. This role offers the chance to drive business performance while ensuring compliance with health and safety standards. As part of a rapidly growing company, you will have opportunities for career progression and access to comprehensive training programs. With a focus on motoring services and electric mobility, this position is perfect for those looking to make a significant impact in a thriving environment. If you are passionate about leadership and customer satisfaction, this could be the ideal opportunity for you.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries and shopping

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support via Wagestream

GP Access 24/7

Share save scheme with discounts

Health Cash Plan

Qualifications

• Strong leadership and team management skills in the automotive industry.
• Experience in achieving high customer satisfaction and compliance.

Responsibilities

• Lead the team to ensure high customer satisfaction.
• Drive business performance and manage KPIs effectively.

Skills

Leadership skills

Customer satisfaction management

Team management

Health and Safety compliance

Sales management

Communication skills

IT proficiency

Time management

Driving licence

Job description

Apply now Job no: 554898
Work type: Full time
Site: Bishops Stortford
Categories: Autocentre Management
Location: Hertfordshire
Salary: £40,000 per annum + bonus
Business Area: National Tyres and Autocare

Brilliant at leading a team?

Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

Key Responsibilities:

• Lead the team to deliver high customer satisfaction.
• Drive business performance and manage KPI’s.
• Ensure compliance with Health and Safety standards.
• Provide coaching and development for team members.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants, and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords, including access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and Experience:

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and effective management
• Engaging and motivational, coaching-based approach to team development
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, both verbal and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.