Centre Manager

BCA Group; City Of London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading vehicle remarketing company in the UK is seeking a Centre Manager for its Enfield location. The role involves overseeing daily operations, managing a team of 56 staff, and ensuring compliance with standards. Key responsibilities include financial management, process improvement, and delivering top-level customer service. Candidates should have strong operational leadership experience and a service improvement mindset. Competitive salary of £60,000 - £70,000 plus benefits.

Benefits

Company Pension Scheme

Private Medical Insurance

Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Qualifications

• Experience in operational management and financial monitoring.
• Ability to lead teams and improve service delivery.
• Strong IT and data analysis skills.

Responsibilities

• Lead day-to-day operations of the vehicle remarketing center.
• Ensure compliance with legal and company standards.
• Manage departmental managers and engender a culture of improvement.

Skills

Operational Management

People & Team Leadership

Strong IT skills and data literacy

Effective communication

Problem-solving

Job description

Overview

Job Title: Centre Manager

Location: BCA Enfield

Salary: Up to £60,000 - £70,000 per annum depending on experience

Plus: Annual Bonus, Company Car/Car Allowance and Private Healthcare

Working Hours: 40 hours per week, Monday to Friday 08:30-17:30 (Must be flexible on hours)

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe\'s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for a motivated, strong leader who is passionate about delivering a top level service for our customers. Our Site Operations and Driving teams play a vital role across our business. Here you can develop your skills but also bring with you a strong mentality and drive the site forward.

Main purpose of the job:

To lead the day-to-day operations of BCA Enfield vehicle remarketing centre, processing in excess of 55,000 cars and LCVs per year.

You will be responsible for all departments including Yard operations and on-site logistics, Aftersales covering all buyer interactions on the premises plus post sale disputes, Production completing all products and services, maximising stock churn and sales performance, and Workshop which includes both cosmetic and mechanical enhancement.

You will ensure that budgetary, business & people targets are met while adhering to all Company and legal standards.

Main responsibilities

• Full People leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of the 56 FTE staff headcount.
• Be consistent with BCA Values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).
• Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.
• Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.
• Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.
• Revenue and cost control.

There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.

Knowledge and Experience required

Note: Bold text tags are transformed to bold where appropriate.

Essential:

• Operational Management
• Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.
• Articulate, with the ability to communicate effectively in all and any scenarios whether in person or via other forms of media
• Ability to understand and resolve complex problems at root cause.
• People & Team Leadership experience
• Have a focussed mind-set of service improvement
• Strong IT skills and data literacy

Preferable:

• Experience of process and continuous improvement systems (Six Sigma / Lean etc)
• A full UK driving licence as you will be required to travel at times

Technical Skills required:

• Data and analysis
• Strong communicator
• Computer & digital competency
• Financial Acumen
• Problem solving
• Delegation & time management

Benefits

• Company Pension Scheme
• Private Medical Insurance (role dependent)
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained mental health first aiders

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.