Centre Manager

www.findapprenticeship.service.gov.uk - Jobboard; Cambridgeshire and Peterborough; On-site; GBP 65,000 - 70,000; Full time

Job summary

A well-regarded recruitment agency is looking for a Centre Manager in Peterborough to provide operational leadership and foster excellent customer service. The role involves managing teams, maintaining budgetary controls, and ensuring compliance with health and safety regulations. Ideal candidates will have senior-level experience, strong stakeholder engagement skills, and a customer-focused mindset. This role offers a competitive salary of £65-70k plus a bonus and benefits.

Qualifications

• Senior-level experience in shopping centre management.
• Strong background in operational and people management.
• Excellent communication skills with diverse stakeholders and service partners.
• Proficient in data management, reporting, and financial oversight.
• In-depth knowledge of health and safety regulations.
• Customer-focused with a passion for high standards.

Responsibilities

• Provide leadership and align management activities with corporate strategy.
• Lead on-site teams for operational and customer service excellence.
• Monitor and report on key metrics such as footfall and sales data.
• Build strong relationships with store managers to improve sales performance.
• Control and manage services within pre-agreed budgets.
• Implement the Health & Safety policy and ensure awareness among staff.

Skills

Operational Management

Stakeholder Engagement

Communication

Financial Oversight

Health and Safety Management

Job description

Centre Manager

Location: Peterborough

Salary: 65-70k + 10% bonus + benefits

Responsibilities:

Operational Leadership & Management

• Provide leadership and a customer-focused approach, aligning all management activities with corporate strategy.

• Lead and develop on-site teams to deliver excellence in operational and customer service standards.

• Conduct regular site inspections to ensure high standards of cleaning, repair, and presentation, aiming for high scores in mystery shopper and CACI surveys.

• Manage and delegate responsibilities to the site-based team while remaining accountable.

• Monitor and report on key metrics such as footfall and sales data.

• Attend and contribute to regular asset and Joint Venture Board meetings.

Tenant & Stakeholder Relations

• Build strong relationships with store managers to improve sales performance.

• Encourage tenant engagement and participation in data collection via the comm platform.

• Monitor tenant activities, ensuring compliance with the Occupiers Handbook.

• Act as a key representative for the company by engaging with local chambers of commerce, BIDs, and other relevant community groups.

• Liaise with the Local Authority, charities, and community groups to provide local intelligence and support asset management decisions.

Financial & Strategic Oversight

• Control and manage all services within pre-agreed budgets, seeking efficiencies and adhering to procurement policies.

• Collaborate with the management surveyor on mid-year forecasts, annual service charge budgets, and year-end reconciliations.

• Assist with credit control and maintain awareness of tenant arrears.

• Develop and execute the center's environmental strategy, including waste and energy management.

• Work with marketing and commercialization teams to drive footfall, sales, and non-core income.

• Monitor competitor activity and other local issues that could impact performance.

Health & Safety

• Implement the Health & Safety policy and ensure all on-site staff are aware of their responsibilities.

• Regularly update the Meridian reporting system and ensure timely action on all issues.

• Review and rehearse emergency and business continuity plans.

• Respond to and resolve all reported health and safety breaches by tenants.

• Provide and manage Duty Management for the center, ensuring the site is always supervised by trained personnel.
  
  

About you:

• Senior-level experience in shopping centre management.

• Strong background in operational and people management.

• Excellent communication skills with diverse stakeholders and service partners.

• Proficient in data management, reporting, and financial oversight.

• In-depth knowledge of health and safety regulations.

• Customer-focused with a passion for high standards.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.