Centre Manager

TN United Kingdom; Brighton; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the automotive sector is seeking a Centre Manager to lead their team in Brighton. The role involves achieving business targets, ensuring excellent customer service, and developing strategic plans. Ideal candidates will have strong leadership skills, a passion for customer service, and experience in the automotive industry.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Experience in devising strategies and implementing plans.
• High IT literacy and proficiency in MS Office.

Responsibilities

• Lead, manage, and motivate the TPS team to meet business objectives.
• Develop and implement sales plans to increase revenues.
• Maintain high customer satisfaction levels through effective team management.

Skills

Leadership

Customer Service

Communication

Strategic Planning

Sales Focus

IT Literacy

Tools

MS Office

Job description

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About TPS

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. It is a national network of TPS Centres with a workforce of 1,500 employees, committed to creating a motivating and inclusive workplace that recognizes and rewards its people while encouraging ongoing learning and development.

Launched nationally in 2006 as a new brand concept, TPS operates on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of Centres nationwide.

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to meet and exceed business plans and objectives, ensuring excellent customer service, developing strategic plans, and maintaining all operational processes for a successful TPS Centre.

• Achieve Centre targets and business objectives
• Translate overall sales targets into departmental goals and set challenging yet achievable objectives in collaboration with first-line management
• Motivate, recognize, and incentivize the team
• Create Personal Development Plans, monitor progress, and provide developmental or corrective support as needed
• Develop a Manpower Plan and establish a succession plan for your centre
• Foster a customer-centric culture within the business
• Maintain high customer satisfaction levels through your team
• Devise and implement sales plans within the identified sales strategy to increase revenues
• Monitor business performance regularly, identify improvement opportunities, and take corrective actions
• Analyze market data to understand potential sales opportunities
• Work towards achieving the business plan and budget, controlling costs within set parameters, including Gross Margin levels
• Ensure compliance with business standards, processes, financial, legal, and ethical guidelines (including Warranty)
• Maintain effective relationships with all stakeholders
• Ensure overall security of stock and premises

What are we looking for?

• Proven ability or aptitude to lead and motivate a team to achieve targets in a B2B environment
• A passion for delivering excellent customer service and interest in the automotive industry
• Effective communication skills and ability to build strong stakeholder relationships
• Experience in devising strategies and implementing plans
• Capability to provide exceptional customer service
• Strategic planning skills for business growth and development
• Results-oriented with a strong sales focus
• High IT literacy, proficient in MS Office