Centre Lead

NHS; Tees Valley; On-site; GBP 20,000 - 30,000; Part time

Job summary

A healthcare organization in Tees Valley is seeking enthusiastic Centre Leads to manage the GP Extended Access Service across multiple sites. The ideal candidate should have prior experience in healthcare settings, particularly with Systm One. Responsibilities include coordinating with teams to ensure service delivery and providing training to new staff. Applicants should have strong communication, leadership, and multitasking skills.

Qualifications

• Experience of working in a healthcare setting.
• Experience in communicating and managing people.
• Experience of promoting team spirit.

Responsibilities

• Support the Service Coordinator in day-to-day management.
• Coordinate training for locum and new staff.
• Handle queries regarding premises and escalate as necessary.

Skills

Communication skills

IT skills

Leadership

Time management

Multitasking

Negotiation

Empathy

Education

GCSE level or higher

NVQ Level 3 or equivalent

Tools

Systm One

Job description

Overview

ELM Alliance LTD is a GP federation that promotes a high level of patient care and respect within the team. We have an excellent opportunity for enthusiastic and motivated Centre Lead/Leads to work as part of our large team delivering the GP Extended Access Service on behalf of all member GP practices of ELM Alliance. Previous experience of working within primary care and experience in Systm One is essential. Various contracted hours available (up to 25 per week).

Job responsibilities

The Centre Lead will support the Service Coordinator in coordinating day-to-day management of one of the Clinical hubs during the GP Extended Access Service and will work closely with the clinical team to ensure delivery of a high-quality service. The role involves planning ahead, coordinating with service coordinators, and responding to problems during GP Extended Hours.

• Contribute to the training and induction of locum and new staff within the hubs; coordinate equipment, supplies and other resources.
• Day-to-day problem solving (IT, home visiting cars, premises) and escalate to Head of Operational Management as appropriate.
• Handle queries regarding premises and escalate as necessary.
• Circulate information about operational policies and ensure accessibility for non-clinical and clinical staff.
• Coordinate with other Centre Leads and Service Co-ordinators to ensure services run efficiently across four clinical hubs.
• Contribute to escalation/emergency plan implementation at service level.
• Train staff in operational procedures and IT systems; provide problem solving support.
• Provide emergency cover for receptionist shifts at GP Extended Hours and Out-of-Hours hubs, including overnights.
• Maintain accurate records of staff hours, overtime and sickness; liaise with the Rota manager as needed.
• Support budget adherence and National Quality Requirements; monitor demand and patient flows to ensure timely service delivery.
• Produce/update reports for practices on sensitive/confidential information (e.g., Frequent Callers and Special Notes).
• Support development and implementation of Operational Policies and Procedures; ensure local implementation.
• Gather data for audits to support service delivery and review.
• Support investigations of complaints and incidents; retrieve voice recordings and obtain required information from non-clinical staff.
• Ensure patient information is available and handed out in line with GP Extended hours and Out of Hours policies; maintain patient information leaflets in all hubs.
• Advise patients on procedures for accessing GP Extended and Out of Hours services.
• Have specialist knowledge of IT and telephone systems used in the service to troubleshoot problems (including Systm One, voice recording equipment, and general IT equipment).

• Support receptionists to process personal and telephone requests for appointments, visits and telephone consultations, directing callers to the appropriate healthcare professional.
• Ensure doctors’ bags and emergency drugs are stocked each shift; manage weekly replacement stock.
• Ensure emergency trolley is stocked and items are replaced as used; complete the emergency stock list.
• Provide general assistance to clinical and non-clinical staff and project a positive, friendly image to patients and visitors.
• Facilitate effective communication between patients, primary and secondary care teams, and other healthcare agencies.
• Initiate contact with and respond to requests from patients, team members and other healthcare providers; keep reception areas tidy.

Person specification

Experience (Essential):

• Experience of working in a healthcare setting
• Experience in Systm One
• Experience in communicating and managing people
• Experience of working in teams and promoting team spirit
• Experience of working with the public

Skills and knowledge (Essential):

• Solutions-focused approach; intelligent with fast learning ability
• Excellent communication (oral and written) and interpersonal skills
• Ability to multitask; good listening and empathy
• Leadership and delegation; strong IT skills
• Strong time management; ability to manage change and cope with pressure
• Negotiation and conflict management; networking and facilitation
• Strategic thinking, reliability, and integrity; adaptable and innovative
• Enthusiasm, energy, drive and the ability to work with minimal direction
• Gains respect by example and leadership; trustworthy and caring

Qualifications (Essential):

• GCSE level or higher
• NVQ Level 3 or equivalent

Other requirements

Disclosures: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure to the Disclosure and Barring Service will be required to check for previous convictions.

Support for Skilled Worker sponsorship is available; visit the UK Visas and Immigration site for details. Guidance on criminal records checks for overseas applicants is provided in related guidance.

Employer details

ELM Alliance LTD

Address: Hirsel Medical Centre, 5 Trinity Mews, North Ormesby, Middlesbrough, Cleveland, TS3 6AL

Additional location: West Dyke Road, Redcar, Cleveland, TS10 4NW; One Life, Linthorpe Road, Middlesbrough, TS1 3QY