Centre Assistant – Part Time

RSPB; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

An exciting opportunity exists to join a leading conservation organization as part-time café staff at a popular visitor center in Norfolk. This role involves serving customers, preparing food and drinks, and ensuring a welcoming environment. Applicants should demonstrate excellent customer service skills and a passion for nature, with a commitment to health and safety practices.

Qualifications

• Experience in customer service and handling complaints.
• Ability to prepare food and beverages in a busy setting.
• Knowledge of hygiene and health regulations.

Responsibilities

• Serve food and drinks, ensuring customer satisfaction.
• Maintain café cleanliness and stock levels.
• Process cash transactions and handle deliveries.

Skills

Customer service

Food and drink preparation

Stock management

Cleaning

Cash handling

Health and safety

Teamwork

Ability to follow instructions

Job description

This is a permanent, part-time, flexible hour’s role for 20 hours per week. Usual working days will be Monday, Thursday, Friday and Saturday, 11.30 to 16.45.

This is an excellent opportunity to work in a busy visitor centre at one of Norfolk's most amazing nature reserves.

You will mainly be based in our new café but may also be required to work in our shop, with opportunities for additional hours.

The main focus of the role is to serve customers food and drink and ensure they have the best experience possible. You will help maintain the cafe appearance and stock levels, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner.

In your application, please provide a CV AND a Cover Letter which provides examples of where you have experience in the following areas:

• Customer service: Taking orders, providing recommendations, and handling customer complaints
• Food and drink preparation in a busy commercial kitchen: Making coffee, tea, and other hot and cold drinks, as well as hot and cold pastries, sandwiches, and other snacks
• Stock management: Checking stock levels, replenishing items, and rotating stock
• Cleaning: Cleaning the cafe, including floors, equipment, and tables
• Cash handling: Operating the till, taking payments, and counting the cash taken
• Health and safety: Following hygiene and health and safety regulations, and ensuring food is stored and cooked safely
• Work well in a team
• Ability to follow instructions

If your application meets the job requirements, we will contact you to arrange an interview and trial shift. We are looking to conduct interviews and trial shifts for this position as soon as suitable candidates present themselves, so please do not delay in applying.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

As part of this application, you will be asked to provide a copy of your CV and complete a short form with a cover letter.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.