Centre Assistant

University West of England; West of England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading educational institution in the UK is looking for individuals passionate about sports to support the operations of sport facilities. The roles include various shifts and responsibilities focused on providing excellent customer service and ensuring the smooth running of activities. Applicants should demonstrate enthusiasm for sport and effective communication skills.

Benefits

Progressive pay rates

Generous annual leave

Opportunities for training and personal development

Qualifications

• Enthusiastic about sport and delivering excellent customer service.
• Able to work in a customer-facing environment.
• Outgoing with the ability to demonstrate initiative.

Responsibilities

• Ensure the smooth operation of UWE Bristol Sport facilities.
• Provide customer service and administrative support.
• Supervise use of facilities and assist with bookings.

Skills

Customer service

Communication

Enthusiasm for sport

Initiative

Job description

Overview

About this role

We have 4 positions available at the Centre for Sport. All year / Term Time only and Sunday hours. 2 vacancies under a fixed 2 week rota pattern, Sunday shifts can be fixed or alternate within the 2 week rota pattern.

Please confirm which post you are applying for in your application.

Posts and schedules

• Post 1 – All Year – Week 1 Tue & Fri 14:40-22:10, Week 2 Tue 14:40-22:10; Fri 07:00-15:00
• Post 2 – Term Time Only – Wed/Thu 15:00-21:00; Fri 15:00-20:00 (both weeks)
• Post 3 – All Year – Sun 08:50-14:35 (both weeks)
• Post 4 – All Year – Sun 14:20-20:20 (both weeks)

Role purpose and responsibilities

• Ensure the smooth day-to-day operation of UWE Bristol Sport facilities and activity programmes.
• Provide front-line customer service and essential administrative support to the UWE Bristol Sport Operations team.
• Support the setup and takedown of equipment, supervise customer use of facilities, and assist with the coordination of bookings and memberships.
• Deliver a professional, friendly, and customer-focused service to students, staff, and visitors, contributing to a positive first impression of UWE Bristol Sport.
• Uphold Health & Safety standards and ensure compliance with relevant operational procedures to maintain a safe environment for all users.

Requirements / About you

• Enthusiastic about sport and passionate about delivering excellent customer service.
• Able to work in a customer-facing environment and communicate confidently with a diverse range of people, including university staff, students, and members of the public.
• Outgoing and positive with the ability to demonstrate initiative, an understanding of equal opportunities, and a commitment to an inclusive and welcoming environment.

Location

This post is based at our Frenchay campus, where we have invested in facilities and resources to support staff and students.

Why UWE Bristol

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff. Based in Bristol, we are regionally embedded and globally connected, with a network of employer and academic partners.

Benefits

We offer a wide range of employee benefits including progressive pay rates, generous annual leave, and pension schemes, as well as retail savings, onsite nursery, and opportunities for training and personal development.

Equality, Diversity and Inclusion

UWE Bristol recognises the power of a truly diverse university community. We are proud to be part of a vibrant, multicultural city and actively welcome applications from talented people from all backgrounds. We particularly encourage applications from global majority and male/female candidates as we are currently under-represented in this area, however appointments are made on individual merit. We are a Disability Confident employer and welcome applications from those who identify as having a disability.

Additional information

• Informal discussions about this opportunity can be arranged with Helen Wickham (telephone [phone] or [e-mail]).
• Interviews are scheduled to take place at the Frenchay Campus; shortlisting is expected within 2 weeks of the closing date depending on volumes. We aim to provide at least a week’s notice to attend interview.
• The role is campus-based for all time. This post requires enhanced DBS clearance.
• The University is unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. You will be required to provide evidence of your right to work in the UK.
• The University does not cover visa or health surcharge costs. You may wish to explore other visa options which will allow you to work in the UK.
• Please ensure you have current right to work in the UK when applying.

Application guidance

Advice to applicants: Tell us how your skills and experience relate to the essential and desirable criteria listed in the Person Specification, with specific examples. Shortlisting will be followed by email updates.