Centralized Access Rep I, Financial Clearance (Oncology Authorizations), Hybrid, NJ

RWJBarnabas Health; Greater London; Hybrid; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Central Access Representative to enhance patient care through effective scheduling and customer service. This role is crucial in supporting outpatient chemotherapy services and requires strong communication skills and attention to detail. You will engage with patients and healthcare providers, ensuring a seamless experience throughout the patient access and revenue cycle. Join a team that values compassion and innovation in healthcare, while enjoying a comprehensive benefits package and opportunities for professional growth.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through Partners

Qualifications

• 1+ years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required.

Responsibilities

• Perform scheduling, preregistration, and insurance verification.
• Answering phones efficiently and providing timely access to the organization.

Skills

Call Center experience

Customer service experience

Education

High School Diploma or GED

Job description

Centralized Access Rep I, Financial Clearance (Oncology Authorizations), Hybrid, NJ
Req #: 0000172357

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Centralized Scheduling

Location:

System Business Office,
2 Crescent Place, Oceanport, NJ 07757

Job Summary:

The Central Access Representative position plays a key role in the health system, interacting with patients, providers, payers and counterparts involved in each patient's care. This role supports clinic and outpatient chemotherapy services.

Essential Functions:

• Perform scheduling, preregistration, insurance and benefits verification, patient payment collection and all other centralized scheduling duties in compliance with customer service standards
• Coordinates with the physician or nurse as needed to obtain clinical information.
• The centralized scheduler routinely schedules outpatient testing for all patients where services occur as a scheduled appointment/reoccurring visit
• Answering phones efficiently, providing timely and courteous access to the organization.
• Meet productivity, quality requirements and service goals as outlined in the performance expectations

• Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service
• Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
• Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
• Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.
• Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow

Job Requirements:

• Call Center experience
• Customer service experience.
• High School Diploma or GED equivalent required within one (1) year of hire.
• 1+ years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notice.

Additional Information:

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer