Centralised Booking Team/Assistant Pathway Navigator (NHS AfC: Band 3) - GI Medicine & Surgery [...]

Manchester University NHS Foundation Trust; Liverpool City Region; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare organization is seeking an Assistant Pathway Navigator to provide administrative support within the GI Medicine & Surgery departments. This role involves scheduling appointments, coordinating clinics and ensuring effective communication among staff. Candidates should have significant administrative experience in an NHS setting and strong organizational skills.

Qualifications

• Minimum 3 years administrative experience with 2 years in NHS.
• Experience of using PAS.
• Educated to GCSE standard (English) and NVQ Level 3.

Responsibilities

• Co-ordinate and prepare day clinics.
• Liaise with medical staff regarding appointments.
• Assist new staff training.

Skills

Organisational skills

Communication skills

Customer service

Education

GCSE English

NVQ Level 3 or RSA Level 3

Job description

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Centralised Booking Team/Assistant Pathway Navigator

NHS AfC: Band 3

Main area GI Medicine & Surgery Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday. shifts of 8am-4pm and 9am-5pm on rotating rota) Job ref 349-MRI-6672379-RL4

Site Manchester Royal Infirmary Town Manchester Salary £24,625 - £25,674 per annum Salary period Yearly Closing 18/06/2025 23:59

Job overview

To provide a full range of administrative and receptionist support to the CBT Team/Pathway Navigators and maintain a functional working environment. The postholder will work as a fully active member of the department covering all aspects of an administrative role.

Main duties of the job

The postholder will be

Responsible for the co-ordination and preparation of day clinics.

Schedule appointments on HIVE.

Liaise with the Pottering Service regarding inpatients transportation from ward to medical units

Liaison with medical/nursing staff regarding urgent appointments

Responsible for the co-ordination of out of hours waiting list initiative clinics without the supervision of the Unit Administrator Manager

Note arrival of patients and advise staff as appropriate

Be responsible for cancellation of clinics under instruction of Unit Administrator Manager

Be responsible for dealing with patient enquiries including using initiative to appropriately handle sensitive issue

Responsible for the continual validation of waiting lists

Assist in the training and supervision of new staff at Admin & Clerical Grade 2 & 3 level

To assist other sections of the GI Medicine and Surgery Clinical Service Unit (CSU) with similar duties at times of acute staff shortages

To answer telephone calls from patients and colleagues and respond to any messages

Provide administrative support to MDT meetings

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Education

• Educated to GCSE standard (English)
• Educated to NVQ Level 3 or RSA Level 3
• Evidence of development in current role

Experience

• Minimum 3 years administrative experience with at least 2 years of this experience gained in an administrative/clerical capacity within the NHS
• Experience of working in a customer service environment
• Experience of using PAS
• Previous care environment experience
• Previous experience of establishing/developing departmental systems

Knowledge

• Competent in Word, Excel and E-Mail
• Good working knowledge of HIVE waiting list/pre-admission and/or outpatient functions
• Good working knowledge of Trust policies
• Knowledge of requirements of patients
• Knowledge of Trust IT systems

Skills

• Excellent organisational/prioritisation skills – able to prioritise workloads
• Excellent written and verbal communication skills – including the ability to communicate sensitive information to all levels of staff
• Ability to manage and prioritise own work and that of others
• Good quality keyboard skills with ability to input essential information accurately
• Ability to train/induct new members of staff

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.